out of 5
Walmart Green Dot Prepaid Visa CardsMarch 20, 2013
I had a pre paid visa green dot card for 2 1/2 years. At first, I was very pleased with the card and services. Then, on March 1, 2013, all of my money was stolen. My direct deposit had just hit the day before. In 3 transactions, my money was taken and left my account 0 balance. This is where the horror began. Of course I called right away to find out how my money was stolen, as I still had the only and original card that was issued to me. The customer service agents, supervisor's and the dispute agents were awful. They insinuated that I had made the purchases, which were made in Miami Florida and I live in Arizona. Each and ever employee I spoke with lied to me from telling me I wouldn't get my money back to 10 days I may receive my money back if the retail store that my money was spent at would sign a form and credit money back to my account. My request to speak with their legal department (12 days in to waiting) was denied. Claiming that someone would return my call in 24 to 48 hours 9 (never happened). It was a nightmare. Finally, I spoke with an attorney and was given sound advise on how to approach the customer service or supervisor agents. Only then, did I actual receive a call on day 18 that my money would be credit back to my account in 24 to 48 hours. A Miami Detective informed me that I was the 2nd person out of 19 to report the theft of their money from a green dot card and that all of the victims were from Arizona. Obviously, our information was being sold and counterfeit cards were being made with our stolen info to obtain our money. In my case, it was my entire paycheck plus other money I had on my card. Please read the ""Agreement"" very closely. It defiantly tells a story of how green dot never really intends on giving any money back to victims of theft. I believe I only received my money back because I hired an attorney.
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