When your rights are violated by a business in the credit industry - whether it's bank, credit bureau, collection agency, or credit repair company - there are several legal entities you can complain to.
Send complaints about any business breaking a credit law to the Federal Trade Commission. This includes creditors, debt collectors, credit repair organizations, and credit bureaus.
You can send complaints about all type of banks to the Better Business Bureau.
Send complaints about banks with "National" in the name to the Office of the Comptroller of the Currency.
The National Credit Union Association's Department of Consumer protection handles complains for federal credit unions, that is those with "Federal" in the name.
Your State's Credit Union Charter
If your credit union is state chartered, contact your state Department of Financial Institutions, Banking Department, or Credit Union Department to file a complaint.The Office of Thrift Supervision oversees federal savings and loans (S&L) or federally chartered savings banks (F.S.B.).
The Federal Reserve Board (FRB) regulates state banks.
The FDIC handles compaints about state banks that are not regulated by the Federal Reserve Board.
Consumer action is a national advocacy group that focuses on finance, credit, and telecommunications.