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LaToya Irby

USAA and Amex Tie for Best Customer Experience

By March 26, 2013

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Credit card issuers usually receive far more criticism than praise, but that doesn't mean they're all bad. USAA and American Express are two credit card issuers that consumers rank highest for customer experience, according to a survey from Temkin Group, a customer experience research and consulting firm. HSBC is the lowest-ranked credit card issuer, with Capital One next to last.

Capital One is also the most complained about credit card issuer, based on data from the Consumer Financial Protection Bureau credit card complaint database.

Six other card issuers were ranked in the middle of Temkin Group's survey (in no particular order): Bank of America, Chase, Citigroup, Discover, U.S. Bank, and Wells Fargo.

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