1. Money
LaToya Irby

Watch Out for Unauthorized Charges From iTunes

By October 28, 2012

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Note: This news story first came out in 2009, but readers continually still face problems with fraudulent charges from iTunes.

A MyFox New York story warns about fraudulent credit card and check card charges that appear to be from iTunes. The first signs of the fraud include charges or pending authorizations from a APL*ITUNES business for $1.00 which might seem to be accurate or an email for gift card receipts that were purchased with your account. The fraud is happening to a wide-variety of people who may or may not have an iTunes account. From the news story:

The high-tech scam has claimed victims from New York to California. At the heart of it all is Apple's wildly popular iTunes. Victims say it starts with an unexpected e-mail for purchases they never made. That's how Rachel Katz from Manhattan found out, "I got two emails thanking me for my purchase."

But by the time victims get the e-mail receipt it's usually too late. The receipts appear to be legitimate, and come from Apple, generated by the user's iTunes account. The receipts show purchases for iTunes electronic gift certificates and charges that hit checking accounts, credit cards or PayPal depending on what the user has linked to his or her iTunes account.

Some of the thieves wait for the $1.00 charge to complete before hitting the account with even higher charges. Sending an initial small charge through first allows the thief to determine whether the account is legitimate.

Many victims of the fraud are having trouble fixing the situation. Neither the banks nor Paypal nor Apple accept ownership. Meanwhile, victims are left without hundreds, even thousands of dollars.

Brett Larson with MyFox recommends deleting your credit card information from iTunes. Instead, he suggests you fund your account with an iTunes gift card. The cards can be purchased from many retailers like Wal-Mart, Target, and Best Buy. Or, you can make iTunes purchases with single-use credit card number available from your credit card company.

I just deleted my credit card information from iTunes by going to Store --> View My Account. I clicked on Edit Payment information and next to "Credit Card" I selected the radio button next to "None."

If you notice an authorization or charges from Apl*itunes, contact your bank immediately. Here are some Tips to Avoid Credit Card Scams and information about disputing inaccurate credit card charges.

Update 7/9/10: iTunes recently announced it would start requiring the credit card security code to be entered for more purchases. They made the decision after one of its app developers, Thuat Nguyen, hacked into accounts and used them to purchase his ebooks. No word on whether the charges will be refunded to cardholders. Apple says 400 accounts were compromised, but another app developer says the number had to be higher for Nguyen's books to make it on the iTunes bestseller list. Source: PCWorld

via Consumerist

Comments
May 19, 2009 at 6:15 am
(1) Martin M says:

My wife had two charges for iTunes on her AmEx for $100 last month despite the fact she had never purchased anything in the last two years. AmEx were good about the charges and removed them the same day. But she had to change her card number which was the real pain.

May 19, 2009 at 10:47 am
(2) Credit Guide says:

It’s great that Amex removed the charges. I suspect that people will have an easier time settling fraudulent iTunes charges with their credit card company than with a bank or Paypal.

July 1, 2009 at 1:36 am
(3) Sabrina says:

I saw 2 charges today on Visa for $50 each. I tried to contact iTunes but no-one could look up my account to tell me what they were for. I called credit card company and also had to get a new number.
Am currently having problem logging onto iTunes account – it won’t take my password and when I try to have password sent to my email, it keeps coming up with an error. Spent over 30 min on phone with iTunes with no resolution.

July 16, 2009 at 12:40 pm
(4) Brian says:

The thieves are not stealing the account info from ITunes. It porbably doesn’t hurt to delete it, but it won’t prevent these $1 charges from occurring. The thieves will steal a credit card number through malicous software or by hacking into merchants’ credit card terminals. Most people who get these $1 charges have never used ITunes; it’s just a testing method used by thieves.

August 31, 2009 at 7:11 pm
(5) Ana Elisa says:

I had the exact same problem as Sabrina, word by word, except that Sabrina doesn’t mention that Apple assumes no responsibility for it… which I think it’s crap. Someone is obviously hacking their system, but they won’t cover it. I use a debit card for my Itunes account, so the bank won’t cover it… Looking for advise.

October 8, 2009 at 3:39 pm
(6) Janene says:

I just recently had problems with Itunes.com to. On Monday Oct. 5th I discovered that 8 consecutive charges were made to my debit card saved on Itunes.com. All the charges were rangeing from 40.00-44.00. At total of $338. All of which I had nothing to do with. I hadn’t used my account since Aprl. I called my Credit Union and they said that my account was flagged because that kind of spending was out of character for me. I had to get a new card and they advised me to call Itunes to see what they said. Well I didnt and I got the run around. I spoke to 5 different people and was given 4 or 5 different 800 numbers over the course of the 2 hours I spent trying to get something out of them. They gave me the bull of the unauthorized charges to. So I called the FBI to ask what measures I could take. The fact of the matter is, this person or persons ROBBED from e stole my money. Just think of how many people give up. Anyway the FBI told me that i can file a compliant at (www.ic3.gov) which I did. I asked them to check into it because I was sure that I wasn’t the only one that has had this problem. It needs to be resolved on a higher level. My credit union gave me my money back thank God. I think everyone should go and file a report at that website, maybe then Itunes will finally take a look at this.

October 14, 2009 at 1:02 pm
(7) Sheri says:

I received a call from our bank (WAMU/Chase) yesterday a.m. informing me that there were 2 purchases for railroad tickets attempting to be made in Helsinki (sp?) and were we actually trying to make that transaction. Nope, never even ridden on a train OR been to Helsinki for that matter! Then I logged in to see if there were any other unusual transactions. Lo and behold! an APL*itune for $1 pending. My bank was awesome. They will absolutely remove it as soon as it actually goes through. They say they aren’t able to remove something that is only “pending” as it hasn’t actually happened yet. Very glad they called and reversed the larger purchases immediately (to the tune of over $300) and while $1 isn’t a lot…it’s MY $1!

December 19, 2009 at 1:26 am
(8) rachel says:

Just had a bunch of fraudulant itunes charges myself, very similar to janine, 8 charges totaling $335. Just had to cancel my credit card, Discover is taking care of it. This sucks! I finally signed up for an identity protection service because this is the 2nd time in 6 months Ive had unauthorized charges on 2 different accts. Im going to take the advise from the article and fund any future purchases with gift cards.

December 29, 2009 at 3:04 pm
(9) No More Itunes says:

this just happened to me. Looked at my bank activity on 12/27 and saw the following charge:

Misc. Debit POS DEBIT APL*ITUNES 866-712-7753 CA $102.83

I immediately went to my itunes acct to look at my purchase history. In the past year I have spent less than 50 dollars and it showed nothing to account for $102.83 in charges. I emailed itunes and recveived a canned message response basically telling me to take a hike, its not their problem.

After 30 minutes on the phone with my bank today a fraud claim has been filed, and hopefully I will have my money back in 24 – 48 hrs.

Given the complete lack of assistance from itunes, and the fact this appears to be a widespread problem I am done with itunes. Im burning my library to cd’s, re ripping it as mp3′s and removing itunes from my system. If anything this will benefit me in the long run because I will now be able to listen to my music on any device, not just itunes / ipods.

GO TO HELL APPLE / ITUNES!!!!!!!

January 13, 2010 at 9:26 pm
(10) linda says:

i have just recently got this charge and my bank dont open till in the morning so hopefully they dont charge me over night for alot of stuff im to poor for this dont know what to do

February 16, 2010 at 10:54 am
(11) Carrie says:

My Happy Valentine’s Day gift was a fraudulent test charge for $1.00 from “APL*itunes”. I just discovered it yesterday as a pending debit and immediately called Apple & my bank. I don’t know how you all got through to someone with Apple/itunes. I spoke to two different men who ended up bouncing me to a web address with the only option being to e-mail the billing dept. of itunes and they will respond within 24 hours. Wow, what customer service! I’m assuming they’ve implemented this measure because of the amount of people calling to complain about this very issue!! I spoke to someone at my bank (PNC) last night and he seemed clueless as to the situation, advising me to hang tight and wait for the charge to go through so we can see details. Well I did my research this morning and found the hundreds upon hundreds of people who have had this same thing happen!! I called PNC Bank again and got another girl who was completely clueless to the scam, I just had to tell her to put a hold on my account immediately and I needed a new credit/debit card. I am a little mad that they are charging me $7.50 for a new card. I didn’t LOSE IT! someone has compromised my account completely against my will! Cut me a break here! Oh well… I am grateful I caught it early before the big charges started to come through. For the record, I do have an itunes account which I have not opened or touched in at least 9 months, but I have NEVER made a purchase with itunes. They have no reason to have my CC information. I agree that what’s happening here is someone has devised a way (likely a computer program) to run possible CC card numbers all day and they test their validity with itunes. I don’t think it’s a security breach with itunes, although itunes needs to tighten up the security on any and all purchases! I wish everyone the best! I am now off to report this to http://www.ic3.gov!

February 18, 2010 at 5:13 pm
(12) Steve says:

On the morning of February 18, 2010, at around 6:05am I checked my email and found an unbelievable number of emails(28) that were receipts for a purchase on itunes. I knew that my wife had recently purchased a couple of songs, but 28 seemed like a mistake. As I opened each one, I saw a bill for $158.99 and some information regarding a purchase of WW300: 2700 points, seller: Storm8LLC Unit price $149.99 9 tax $9.00. After about 2 or 3 of these emails, I immediately called the phone number on my credit card. After a few minutes, I was able to cancel my credit card. It looks as though I was able to stop 8 transactions because I received 28 emails, yet only 20 showed up on my bank statement.
After I called the bank, I tried to inform Apple/Itunes that someone had used my account to fraudulently make purchases. The first guy that I talked to was useless, and he sent me to an Apple support site. I emailed the Apple support site, but saw that they wouldn’t be able to get back to me for at least 24 hours. So, I started looking up Itunes fraud information on the internet and I found out that I was not the only one who was being scammed. Apparently, this is happening all over the world. I was able to get some helpful information where I could talk to a person, not a computer. I talked with a man who sounded like he was from India(broken English), who was very sorry about this situation. He tried to help me, but couldn’t get rid of the charges. He did get me to change my password and take off my already cancelled credit card information from the Apple/Itunes website.
At around 8:40 am I called my local bank. Even though it didn’t open until 9am, I was able to talk with a receptionist. I thought that this was very nice of her to answer the phone when she didn’t have to. Calling my local branch was a recommendation from the bank operator whom I spoke to earlier in the morning. The lady was very helpful and explained to me the process of how to file a dispute. Unfortunately, I found out that I couldn’t file a dispute until after the transactions posted. They will not be posted until Saturday, February 20th. On Saturday, I am going to fill out some paperwork to dispute the charges. I was told that this should take a few days to resolve. Hopefully, by next week some time, I will get my situation resolved. What a way to start the day! I have lost total confidence in Apple/Itunes and will never purchase from them again.

February 23, 2010 at 6:09 am
(13) Chris says:

This also happened to me in dec 2009-jan 2010.
I just realized I had 5 unauthorized payments to Itunes. Ranging from $1.19 – $118 and totals to around $180.
I just contacted my bank now and they closed my account and reported it the fuard department and now im waiting for some paper work. I also just emailed Apple iTunes and waiting for their reply.
The thing is I never got any recipts from itunes emailed to me (which happens everything i buy soemthing from itunes).
So I had no idea this was going on until now and don’t know what was bought from itunes.
I just hope i can get my money back.
Im never using itunes again!!!
>:(

March 2, 2010 at 8:01 pm
(14) Kelley says:

I found $421 worth of iTunes charges on my bank card this past weekend. Someone from China stole my iTunes log in information and used it to buy many songs, apps and movies. I had to go to my bank today to dispute the charges. I think there is a breach of security in iTunes and I have taken off my credit card/debit card info and DO NOT intend to add it back on there. I will use gift cards from now on. Very low amount gift cards.

March 3, 2010 at 10:33 pm
(15) Emily says:

I just had the same thing happen! I was charged via itunes on February 26th, first for a small purchase of 99 cents, then 4 purchases between $40-44. The purchases came out of Luxembourg (a country I’ve never visited and have absolutely no association with). At any rate, so far I’ve had no luck with itunes, but at least I my credit card was cancelled. Very worried though…

March 4, 2010 at 10:58 pm
(16) dana says:

Just had the same thing happen – called BofA – can’t dispute until they post.

A word of caution to those who are mad at iTunes – it is possible to register a fake business name and hack an account and appear to be iTunes, even if you are not indeed iTunes. That’s the beauty of fraud, right? Be diligent and post any info you can if you discover whom and how the info is being stolen… hopefully we’ll all get to the bottom of it.

Pending CHECKCARD 03/04
ITUNES-USD LUXEMBOURG
-$40.91
Pending CHECKCARD 03/04
ITUNES-USD LUXEMBOURG
-$40.91
Pending CHECKCARD 03/04
ITUNES-USD LUXEMBOURG
-$41.83

Pending CHECKCARD 03/04
ITUNES-USD LUXEMBOURG
-$56.91

March 5, 2010 at 11:37 am
(17) Lark Swaffore says:

I also have a hold on my account for $1.00. I was out of town and came home and this morning a hold from APL*Itune was on my account. I called the bank and they changed my debit account number and I filled a fraudlent report so if you see any one dollar or any hold amount the best thing to do is report it imediently.

March 5, 2010 at 12:32 pm
(18) Chuck says:

I got hit for about 130.00 (3 charges in thwe 40 45 range) Took appropriate steps with bank to disput and cancel card. Problem is my I-tunes account country of origin changed to China and I can’t get it to change to USA. I-tunes customer service is working on it for past 2 days. I-tunes seems responsive as I’ve gone from internet chat to email from a level 2 supervisor. Initially I-tunes reset my password but have not cleared the china issue I have been waiting about 24 hrs for a response to the China issue. Hopefully it will resolve today. I can not update apps on I-phone but I’m going to cancel I-tunes account. Too risky

March 10, 2010 at 9:38 am
(19) Amanda says:

I have never used the Apple ITunes and still I was scammed. it is still pending and Wells Fargo was more then happy to close my account, but I have to file a claim to get my $1 back.

March 11, 2010 at 10:52 am
(20) jay says:

The same thing happened to me to the tune of $300.00 dollars. Itunes was no help. They pretty much said we took your money and thats the end of it. Its not our responsibility, with cut and paste answers…..where is the customer service. Well I cancelled my debit card and filed a cliam with my bank. IF I get my money back it will be at least 10 days…..UGGH I will never use I tunes AGAIN….period……..

March 12, 2010 at 12:32 am
(21) Jana says:

This problem is rampant and iTunes takes no responsibility for it. They put the problem back on the consumer and the bank. My iTunes account was hacked, and I guess I was lucky because the thieves only charged around $60 on the first order. Even more lucky for me, the hackers didn’t change the email address on the account, so I got a receipt from iTunes. Knew I hadn’t purchased anything (certainly not Ludacris or the Notorious Big) so immediately called iTunes to report the fraud, changed my iTunes password, and called my bank which immediately cancelled my credit card and issued a new one. Thought, whew! Glad it was no worse than that.

THEN, went back to my iTunes account and discovered the hackers had downloaded a second batch of music, only when iTunes tried to charge that order to my card it had already been cancelled so the charge was declined. Now iTunes has locked my account because there is “bad debt” on it and is insisting I pay for the second batch of music!! They acknowledge the music was fraudulently purchased AFTER I lodged a complaint, but they won’t release my account until I pay for it. I asked, why don’t you just cancel that order or remove it from my account since you’ve acknowledged verbally and in writing (yes I have it in black and white) that I didn’t purchase this music? They say, “We can’t cancel orders or remove them from my account.” I’ve escalated to a guy who claims to be the highest level of iTunes customer service available.

Frankly, I believe they’re lying and simply don’t want to take responsibility for their system being hacked (as evidenced by thousands of similar stories on the web), but if they’re telling the truth and really can’t delete a fraudulent order, it indicates iTunes’ systems are severely ill-designed and inadequate for the reality of the marketplace.

I’m in the process of reporting this to the Better Business Bureau, the FBI, the consumer reporters of my local TV stations, and I’m going to escalate to a Senior Vice President at Apple. I’m also posting on every site like this I can find. Finally, presuming I eve regain access to my iTunes account, I will choose the “no payment method” option and only pay with iTunes gift cards.

iTunes is exceedingly prone to hacking and the leaders are unethical and unconcerned about customer service.

March 13, 2010 at 3:02 am
(22) xu xiaodong says:

I am a college teacher in China.The visa I have at hand is for my purchase of books via amazon,alibris,abebooks. Sometimes I vists these on-line stores through public computers.Thus my visa information was stolen by the thieves via virus.The bank statement is as follows:
2010/03/10 2010/03/12 ITUNES-USD /LUXEMBOURG /LUX USD 24.90 24.90
The fact is I have nothing with any itune purchase.
I contacted my bank,hoping they will do something with it.
I am sure:1)the thief(theives) is in China, commiting crimes for a long time,without being found out.2)Itune website or service is insecure,who should be responsible for the crime.

March 18, 2010 at 11:41 am
(23) Shan says:

People, stop being stupid. This is not Apple’s fault, these are fraudulent charges being masked as coming from iTunes. The same thing happened to me, but come on, think about it. You really think some hackers out there would waste their time buying things on iTunes? No one in their right mind would steal money to buy thousands of items from iTunes.

March 18, 2010 at 11:45 am
(24) Shan says:

The reason I know this is because I use my Paypal account to pay for things on iTunes, so iTunes doesn’t even have my debit card number. Stop blaming them for things that aren’t their fault.

March 18, 2010 at 3:33 pm
(25) ray says:

no it’s not masked as apple. It’s actual itunes purchase, I can download all those crap items from itunes, the hackers hacked itunes and buy item probably they made, in order to make money. I just send the link and other dispute documents to my credit card company UBS, now i’m waiting for the respond.

March 23, 2010 at 1:58 pm
(26) Cynthia says:

I have over $1,000 in charges to my BofA debit card. The bank assures me I am 100% insured against this fraud. But I will cancel my card on their site, as suggested, and get myself a gift card instead. Thanks!

April 2, 2010 at 12:28 am
(27) Kim says:

Over the past two weeks my account has showed a pending charge of $1.00 for iTunes. Then in the last couple of days a pending charge for Match.com and Netflix have showed up!!!! The Match.com actually debited the account but was reversed and the attempted debit has come through again. I have NEVER had any affiliation with these companies and have talked to a couple of people that this has happened too. I’ve searched online and have found several complaints that this has happened. Thank goodness I am a customer of a very dependable bank who is taking care of it.

April 5, 2010 at 10:24 pm
(28) Tiffani says:

I just dealt with the same things as everyone else it was the ITUNES-Luxembourg this is obviously a hacker who is very smart! I bought my itouch on feb 20,2010 the first charges were on feb 05,2010. I have no idea how this happened! I am out $200 at least. I am taking my cc number out and using gift cards. I called apple and they did block my bank card which I cancelled and cut up. As much as I want to trust iTunes I may never be able to again even if it’s not their fault. I may never get my money back:(

April 6, 2010 at 5:44 pm
(29) Julia says:

Has happened to me in Australia. Started with a few low cost purchases that I didn’t make and then escalated into multiple purchases of $8.99 etc totalling close to $100. Mine all showed up as multiple purchases being for an App called Brain, 5 Brains and 10 Brains from Seller: VINCENTE MCDONNELL. Strange thing is is that you can’t find these when you search the itunes store. Same response from itunes support – change password and contact your credit card.

April 7, 2010 at 9:22 pm
(30) cameron says:

not to put any blame on anyone who was scammed by this….but upon reading this page, (besides feeling lucky i haven’t had this happen to me, yet) my first question would be, what kind of passwords are you people using? THE BIGGEST PROBLEM OUT THERE IS THE WEAK PASSWORDS EVERYONE USES. puppy, mel, skate, viper, word1234 or any other ridiculous password is always easy to scam. password programs run random combinations till they crack. passwords like angel6598 would take a pc 3min to crack. PLEASE PEOPLE, WHEN IT COMES TO MONEY, USE THE STRONGEST PASSWORD YOU CAN THINK OF OR GET A RANDOM PASSWORD GENERATOR. YOU CAN FIND THEM FREE ALL OVER THE INTERNET.

a real password is something like, n7s.k8$j!
i know, you’re thinking how can i remember that? well that makes it harder for pc programs to crack. and real people. thats what a password should be. after all it’s there to protect. you don’t want a cheap lock on the front door protecting your family, and i think of my money as very close family (lmao). so in other words i have a great lock protecting my family. whats harder, remembering a strong password, or losing hard earned money? yeah.

there is also a point people are saying of is or isn’t itunes fault. another password problem is we often use the same one for many different login password combo’s. it may have nothing to do with itunes and for all you know you all have something else in common like a hacked IM application that you use the same password for.

remember, i’m not pointing fingers just trying to give VERY IMPORTANT ADVICE to all.

April 8, 2010 at 7:41 pm
(31) Jeremy says:

Cameron, I imagine many of these people had strong passwords as I myself do. Whatever is happening here is happening on Itunes end of things and the fact is Apple needs to step up and help us out. It would be one thing but everything on Itunes is a digital product. Apple is losing nothing even if they refund every last person this has happened to. None of us, nor the theives doing this would have ever bought the things being charged to our accounts. Regardless, I have started a Facebook group call “Apple needs to step up and investigate these fraudulent charges.” You can join by going to this link http://www.facebook.com/group.php?v=wall&ref=nf&gid=115931615089725 I figure if Apple is going to keep “hush hush” about all this I will take it upon myself to spread the word and gather the people :) Hope to see you all there

April 8, 2010 at 10:59 pm
(32) tasco says:

Similar story – over $2400 in fraudulant charges to a debit account displayed as iTunes Luxembourg. I have good virus software, but my scans reveal nothing. It really bothers me to think my virus software subscription might be so useless against theft. I almost hope it is the fault of iTunes in a way – at least I won’t feel I’m throwing my money away on my virus protection. My bank was great today on the phone, but I am certainly going to be a little more careful about my online business. So factually speaking, is it a virus on my computer or the fault of iTunes? Could it be that punk kid down at the convenience store who always stares at my card for a long time before cashing me out for my coffee?

April 8, 2010 at 11:08 pm
(33) tasco says:

By the way, Cameron, my password was probably way too easy compared to the example you gave. I’m embarrassed to admit your reminder is well taken.

April 12, 2010 at 11:24 pm
(34) sam says:

Just caught charges for $1500 in one day, Have to admire their balls.

April 13, 2010 at 12:11 am
(35) Beverly says:

I was surfing the net and happened upon this one. I too was violated last night. 44 charges and $2,900 later, I’m still trying to figure out what happened. Someone made those charges to my iTunes account. I’d recently downloaded an app (the company is located in another country). Not sure if they had something to do with it or not. I also contacted iTunes via email – which I wonder why we can’t talk to a live individual instead of having to contact by email. They basically sent me the same info as the other members received. My bank is investigating. In the meantime, I’m having to figure out how I’m going to pay bills, my car note, etc. This has caused all kinds of havoc in my life.

April 16, 2010 at 3:01 am
(36) argyre says:

I spent a lot of the past 6 days dealing with this crap.
Last Thursday, I get a call and the person says they were calling to talk about the new credit card I had just applied for.
I told them I had no credit cards and wasn’t planning on applying for any. Disconnect. Call back the CallerID number and get the “This number is no longer in service” msg.
Call my bank and warn them that someone may be playing games with my account. Next day, a package arrives. Not something we ordered. Look at paperwork, and it’s all correct info, except for the email address, which we have never seen. Call the manufacturer, explain the situation, they tell me that they will credit the account and give me an RMA to return the product. Go immeditately to my bank and request an activity report. As soon as I see the balance, I knwo I’m screwed. Down by at least a thousand dollars.
Most are $40 to 60 charges to the ITUNES-USD LUXEMBOURG racket, but also several weird makeup companies (SINGAPORE?), a game download from GameStop, and an airline ticket on a sketchy Florida airline.
None of the alleged iTunes purchases show up in my iTunes Store account, so they clearly were just using my card information, which they may have acquired from other sources than Apple. There were just a few vendors that I used my card with in the preceding month or two. But it could have been a dicey restaurant employee.
Always preferred cash.

April 17, 2010 at 4:11 pm
(37) Andrew says:

Similar problem for me started last Saturday- I saw two pending charges from iTunes on my credit card that I hadn’t authorized. Called the bank, they reversed the charges and closed the account. Tried to log in to my iTunes account, but couldn’t get in. Spent a week emailing iTunes support before finally, today, a week later, I was able to log in to the account and change the information back to my own.

Some thief hacked the account and used my credit card number to download almost $130 worth of games, videos, and apps (along with a bunch of free stuff, which seems odd).

Only two of the three purchases they made showed up on my credit card- it looks like I had already contacted my bank by the time they made the third purchase.

My recommendation to anyone is to not store any financial information in iTunes, especially not debit card or PayPal account info. If your iTunes account is linked to your bank account in this manner a thief can drain the account (as others above can attest to). Really, the same is true of any online account, but iTunes is hugely popular all over the world and so is much more attractive to hackers and thieves.

@tasco- there isn’t necessarily anything wrong with your computer. iTunes servers may have been hacked, maybe they hacked just your account (as you said, your password was weak), who knows.

@everyone who was robbed- contact your bank, tell them it’s fraud. Any good bank should refund the money- if they won’t, look for another bank.

April 17, 2010 at 5:55 pm
(38) Krystyna says:

I NEVER use ITunes, and while I just deleted the software from my computer as a precaution, this fraud has nothing to do with storing cc numbers in Itunes itself.

So far, I have had to cancel my Paypal debit card THREE TIMES. I’m DONE with this. I’ve contacted the media for one main reasin: APPLE is doing absolutely NOTHING to help consumers about this. Any company their size can certainly afford better customer service than they’ve displayed. Hell will freeze over before I EVER purchase an Apple product.

April 24, 2010 at 5:27 pm
(39) Philips S says:

I don’t have anything from Apple and have never had any transactions with Apple. Still this happened (just yesterday!) with my seldom used credit card account. The bank took care of it right away but it’s how my info was stolen that worries me.

April 25, 2010 at 10:25 am
(40) Cy says:

They got me! Same story (over $800!). There was a bit of a run around (call bank, call apple, call bank again) but it sounds like its going to be fine. If this is happening to you- breathe- it will probably all work out. Its a pain but don’t let it ruin your day. My bank is Chase and they’ve been pretty great about it. It going to take a couple of days but seems like I’ll get the loot back in about a week. A headache and scary but now we know (be more careful with passwords and online cc use). Thanks everyone for sharing your stories and tips. I discovered the charges in the middle of the night so this web page was all I had. Its also worth noting Apple seems to have at least gotten their customer service together. They didn’t exactly solve anything (“call your bank”), but I didn’t feel blown off.

April 26, 2010 at 4:23 pm
(41) sh says:

Ditto to the above experiences, they got me for two $50 gift cards. The charges were still pending (with Chase bank) so I think I cancelled the card in time. The number Chase gave me to call at Apple was a recording to go to a website – don’t waste your time. Apple’s servers are full of holes.

April 27, 2010 at 1:14 pm
(42) Michaela Gutmann says:

we just realized that our itune account had charges of $800 which got taken out of our bank account.
Apple is useless they do not help a bit!!!!
We canceled our CC linked to our bank account and hope that the bank will reverse the charges, some of them are still pending!

April 27, 2010 at 5:52 pm
(43) Violated by Itunes says:

This just happened to me last week – almost 200 dollars in charges – I saw the first three come through (on my iphone, how ironic) and called my CC right away – they saw it and started declining the charges at order number 4. I called Apple, got the same spew everyone else did, and after two “advisors” I send an email to Jobs last night. I doubt anything will come of it, but those theives used my gift card balance, which ITunes refuses to refund, continued to charge even after the declined card and managed to add a futher balance of 32.07, which cripples my itunes account. The last “advisor” has told me that if I pay that balance he will credit it back to me – totally stupid way to get an account back to zero and it boggles my mind how they “can’t” which should be a big WON’T, go into peoples accounts and just make it right. They apparently don’t give a crap how they get paid, and after a big long explanation on how my account could get hacked “You can gain access to an iTunes account, through the following ways:

- Knowing (or guessing) the account name & password
- Knowing (or guessing) the account name, birthday, & answer to the security question, to reset the password
- Having access to the email account associated with the iTunes Store account, to reset the password

Brilliant explanation and I’m guessing everyone over there is waaaaay too busy counting sales of the IPAD to give a crap about the poor, loyal customers that just got smacked down by their poorly secured site.

I’m guessing I’m kissing my 50 dollar gift card balance goodbye. And If I didn’t own so many ‘ITHINGS” I’d kiss Itunes and Apple goodbye too.

April 28, 2010 at 4:40 pm
(44) kate says:

Last weekend I discovered 12 charges from Itunes on My credit card for really dumb purchases (a $50 season pass to Ugly Betty; Amy Grant CD’s etc) My bank is dealing with it for me so hopefully I will get my money back. I Tunes was NO help. i couldnt find ANY number to contact them and had to resort to emailing them. they assumed no responsibility and told me to take it up with my bank. this is the real kicker: apparently the last charge didnt get to my bank until after I had canceled my credit card, and it was rejected by my bank, so my Itunes account is now saying I owe THEM money. I told them to remove this charge but they expect me to pay for it! I tunes said they “dont have the ability” to remove it, i have to pay for it first, then they will refund me. (but the first person told me they ‘dont have the ability’ to give ANY refunds) so i am skeptical. (and puhleaase…I tunes isnt technically capable of reversing charges or issuing refunds?? GIMMEE A BREAK) I am also concerned that if I willingly pay for that last charge it could jeopordize my dispute regarding the other charges. Im done with Itunes, i was already irritated with whole deal about how I have to pay to upgrade previously purchased CDS for them to play properly on certain devices …im going back to buying CD’s from now on.

May 3, 2010 at 12:29 pm
(45) rj says:

ITunes charged my account twice one right after another one for 32.90 and another 35.89. They cannot find anything that says there was any transaction made. Put me in the hole in my checking. Not very happy right now.

May 4, 2010 at 7:07 pm
(46) Will says:

The response from Apple:

Regrettably, because these charges were paid for using credit from your account, I won’t be able to refund these purchases for you. The iTunes Store Terms of Service states that Apple is not responsible for losses arising out of the unauthorized use of your account. You can review the Terms of Service here:

http://www.apple.com/legal/itunes/ww

Apple doesn’t provide any help, trace the ip or investigate.

I will tell everyone in the world stop buying Apple.

May 5, 2010 at 12:43 pm
(47) Kate says:

We just had the same thing happen to use. Four separate charges on the same date around the same time all for around $40 or so. And for stuff we would never even buy like a huge block of ringtones, etc. I’m sure if iTunes bothered to look at our purchase history they would see this was not our doing but they are no help and will not credit anything back. We even had a store credit from an iTunes gift card my son got for his birthday and they depleted that first and then went on to use our credit card. You would think iTunes could at least fix that problem but no. They are telling me I agreed to their terms and it’s not their responsibility. Pathetic. I am absolutely disgusted with iTunes.

May 6, 2010 at 11:06 pm
(48) Hassan says:

The Same here!!! I was charged $163.30 for the same app 3 times in a row I am filing a claim with my bank

May 8, 2010 at 5:10 pm
(49) mary ginther says:

Within the past week, my daughter downloaded the free Farm Story app from itunes. On May 7, I received 43 receipts for purchases from itunes. Purchases were for “gems” for Farm Story from Teamlava LLc. Also receive 43 emails from paypal confirming payments totaling over $4900 had been send to itunes. That’s forty nine hundred!
In 2 1/2 years I have made a total of $35 in purchases at itunes, and neither paypal nor itunes thought this volume was suspicious.
Immediately contacted my bank which is my primary source of funding for paypal. They referred me to paypal, who in turn referred me to itunes who can only be contacted by email. At that time only $1600 in charges were shown as pending at my bank, so I thought that was the extent of the damage. In later contact with paypal, I was told I had a billing agreement with itunes which meant, simply accessing my itunes account enabled anyone to make purchases up to $5000 a month without ever entering my paypal password. I had been charged $4929.15 by itunes, but $3300 of it was ACH transfers that hadn’t hit my bank account yet.
Later discovered that when selecting paypal as payment choice you are directed to paypal where you accept their billing agreement. Simply says you authorize them to make payments to itunes. Gives no dollar amount. Who would charge $5000/month on itunes? (The limit for ebay was $100,000.) Check your paypal and cancel these agreements.
Itunes has been absolutely no help at all. Basic form letter telling me to contact my bank and change my password. “They understand” my concern, but itunes can’t reverse charges. Oh and “have a pleasant day”. Further emails accomplished no more than wishing me “pleasant evening” and “a nice weekend”.
From reading the web, this is standard itunes response.
This is not a $2.99 fraudulent charge. This is almost $5000 being paid to one app provider Teamlava LLC. When attempting to contact them, I find their website is a blank page, and the link to support leads to an email address. This app was posted on May 2, 2010. In 4 days they were able to make $5000 from me, and who knows how much from other itunes users, yet they are still available for download at itunes. That’s how much concern itunes has for it’s customers. Not sure what percentage of that $5000 itunes gets, but they are in no hurry to give it up.
Beware when dealing with itunes and Farm Story app.
I’m currently disputing the charges with paypal and my bank. Unfortunately the bank can’t do anything until the money is taken out of my account. Seems like if someone could act quickly, this whole process could be stopped and the criminals caught. Itunes knows who they sending payments to, and where the purchases were made from.

May 12, 2010 at 12:45 pm
(50) Cindy says:

Same old story. However, these people are using ONLY my email address and not MY credit cards. These amounts have not hit my bank or credit union. I believe the phone number attached to my message is a false one and they are trying to get information by having us call to complain. The name and address of this so called purchaser is in Louisiana and her first name is the same as mine but that’s where it ends. I am going to call the police in that town and report the use of my email from this address and the fraud attempt. Otherwise, I’m not going to worry until I see money going out. I use a prepaid visa (Netspend.com)and it never has more than 200.00 in it. If you’re all being billed for real, then start thinking about these new cards you got. Pay attention to where you use them and if more purchases show up, you’ve narrowed it down. Good luck and I’m BLOCKING iTunes also because they just didn’t care. They made no effort to stop the billing. They just want their money. They can go pound sand ‘cuz it’s not my card.

May 14, 2010 at 10:52 am
(51) Bob Sanders says:

I had this problem. I am very security conscious and was still breached. I-tunes was okay – not helpful but at least honest with me- my account was taken over by someone with a Chinese email address and about $250 in charges were made before my bank froze the account for suspicious activity. As with anything like this, there was a certain amount of frustraion getting it sorted out but the bank did eventually fix things. As far as I-Tunes, I have so much invested in that platform I was loathe to change. I found the suggestion about using gift cards in lieu of storing credit card informaiton online to be helpful. I and my wife just use gift cards now to make our I-Tuens purchases.

May 17, 2010 at 12:31 am
(52) Me 2 says:

Out of the blue, I had to check my CC account, and found 3 APL-itunes charges for $33, $32, and $4 which occurred in the same day. I started using itunes the day before, not knowing the program that well I had thought I purchased. I checked the email for any invoices but no luck.

The thing that boggled me was, I have a particular CC for itunes, but my other CC was charged. I contacted my bank immediately after finding out abt the fraudulent charges. They had to close my account.

May 17, 2010 at 9:40 pm
(53) wow says:

This is crazy. The same thing is going on rite now with my bank and my cards. Just closed my mastercard for unauthorized charges from itunes. Mastercard was very helpful and took care of everything no questons asked.
On the other hand. Not to go off topic but i also closed one more card. This was my debit card from my bank. Un authorized charges from i tunes and blizzard online store AKA world of warcraft. I have never played this game ever. I called blizzard and they refunded me my $400. They even looked up the charge. It came frome china and it had a chinese ip address. As for the i tunes……. They have done nothing to help. I am getting the same response from them as everybody else on here. My bank did notify me rite away and closed the card. There is a dollar pending on my account. I will have to wait and see what the charge is going to be. Then my bank will take care of my refund. I hope….

May 18, 2010 at 12:49 am
(54) Scammed says:

I have never used itunes in my life and I had unauthorized charges from them on my credit card. There were also charges from Blizzard Entertainment (World of Warcraft), they tried to buy an Alienware laptop from DELL, tried to purchase a domain name at registry.com, charges from mas movil telecom company, Yahoo, match.com. I noticed small unauthorized charges on my account before I got these big scam purchases. The company’s names listed under the transaction details were “INTEREST CHARGE:PURCHASES” for -$1 “PURCHASE I/C CREDIT ADJUS” -$3.

May 18, 2010 at 10:58 am
(55) Dwayne says:

A Hacker from China broke into my iTunes account, changed the email address, password, and Apple ID.

The International identity theft played out like this:
My daughter mentioned that she was having trouble connecting to iTunes on her phone to get free apps, get free app updates, or buy a dollar item several times during the past week. She wanted to know if I might have changed her password. However, she was using an Apple ID, associated email address, and password solely for her own use even though it was linked to my own Visa/Debt card with my billing name and address associated with it. I explained that I had not changed any of her information.

After hearing her complaints over several days, I decided to try to help her get the password reset using the iforgot.apple.com self-help web utility. No Joy! One must know the Apple ID (often just your associated email address you use for the account, that Apple sends you invoices for your purchases, and sends you marking emails enticing you to buy things on sale in the iTunes store). We thought we knew the email and Apple ID because we have saved the invoices that they sent in the past (even the zero dollar ones because the only things purchased were free). On these invoices, it is obvious they were sending them to her correct email address. So next we tried the other web self-help utility called “I forgot my Apple ID”. Here you need to know the first, last names on the account and the current and/or prior associated email addresses. We tried every combination of my name, her name, each of her two current email addresses she uses, and using those same email addresses in the prior email address fields. Again, No Joy! Now this was downright confusing.

So we started a trouble ticket through their support web site (email was the only option). After two days of replies back and forth, we discovered that someone in China has changed the Apple ID, email address, and password. My daughter did not get any sort of notification to her original email address warning her that this was taking place. Further, I had to misuse the support system and pretend I had a hardware problem with a phone that was still under warranty just to get a human on the line to help us with the risk that someone might try to charge my associated Vista/Debt card because the email support option was taking too long.

The bottom line is that there were two purchases make to the account that were paid, $5.47 & $59.01. Not that big – not too scary. However, there is also another charge for $16.40 that was declined. The odd thing is that Apple iTunes support told me that I have to try to get the $64.48 from my Bank through their fraud policy/protection and I would have to pay Apple the outstanding $16.40 that was purchased but not paid to them because until I do so, I can never buy from iTunes again for any account that was linked to that Visa/Debit card. He said they have no way to refund me the money, clear the charges, grant me an iTunes gift card of equal value to fix the problem even though he admits it is obvious that this attempted but foiled fraudulent charge didn’t complete.

So in conclusion, I find the following defects in the current iTunes policies and practices
A) They do not provide notices to the original email address of record when major account changes have taken place such as all three critical account details are changed (Apple ID, email address, password).
B) They do not investigate small change iTunes fraud and go after the thieves with the full force of the law and their own internal investigative powers.
C) They do not refund money (case or payment of same kind stolen from you) for items that you obviously didn’t download to your phone (provable via their own records).
D) They make you finish paying for thieves foiled attempt at stealing your money with a promise to refund it, but in iTune credits, not cash.

So if you continue to use Apple iTunes, I suggest that you change your password to something that is very complicated, do not associate your iTunes account with any Credit Card/Debit Card (just buy iTunes gift cards in physical stores or on-line when you need the credits), keep all your emailed invoices for both charged and free purchases, and respond immediately when your phone or PC is no longer able to use your iTunes account even if you think it may be the internet or Apple’s own problems rather than your account problems.

May 25, 2010 at 10:11 pm
(56) Kyle Holladay says:

Security for the rest of us…
While I’m certainly no Apple zealot I’m certainly no anti-Apple radical either…or at least not until recently. We woke up about a week ago to a slew of emails to the tune (pun intended) of $40 a pop for page after page of iTunes music. Now I’ve heard of people doing odd things while on an overdose of Ambien or the like but last I checked I have nothing of the sort in my medicine cabinet. That being said unless I am crazy we didn’t download this myriad of musical goodness. I’d love to say that Apple wanted to take care of us, but they didn’t. Instead they wanted us to pay them with the promise of refunding us after the fact. Hmmm…somehow they let go of one credit card number to a random individual in the vast expanse that is the Internet and now they want another? I think not! What really concerns me is that they claim that they do not keep track of the IP address of the device downloading the music, nor the IMIE, nor the iPhone serial number, the mobile phone number nor any other identifiable number. In my opinion if I am already giving you my name, address, phone number, email address and credit card number there really isn’t much harm in you taking my IP address or some other piece of tracking information from me at the time of order to insure that I am indeed who I say I am, or at least so you can confirm that I am not downloading Jay-Z from Nigeria at 08:00 then the theme song from Sailor Moon while in China at 08:15.
Hmm, “why 1984 won’t be like 1984”. Perhaps now we can worry about how the security protecting my credit card information stored in Apple’s systems in 2010 should be better than that available in 1984. Thank you for the groundbreaking innovation and for the monetary contribution to the 3rd world countries you’ve made on my behalf via fraudulent credit card charges.

May 29, 2010 at 3:06 pm
(57) Ryo says:

To all you people blaming charges from China, that’s really hard to believe. China has many many web sites that can get virtually any app and music for free. Why would they need to steal iTunes accounts? It just doesn’t make sense. Isn’t that way harder to do then to just download it from torrents? I can get virtually any album or appstore app for free in less then 15-30 minutes. Then install that on my jailbroken iphone, for free. I have no need to get anyone’s iTunes store info as that would take a lot more effort and time.

What I believe is that the thieves use Proxy’s to mask their location. If the proxy location is in China, then it would seem the purchase originated from China, but when it fact, it could be anywhere in the world.

Thieves can use more then one proxy server as well. They can use several proxy servers, one accessing another, and this would really confuse the receiving computer. of where the original request came from.

June 2, 2010 at 3:32 pm
(58) Lloyd says:

I look at my credit cards statements every couple of days. I noticed today five charges from APL*ITNS (or whatever) for $40 here and $50 there.

I’m definitely security conscious. My iTunes account has its own (very secure) password. My card was indeed linked to the account. I haven’t been phished and I don’t have any malware/spyware on my home machine. (I’m in IT, so I know all about security and the like.)

Needless to say, I’m calling my credit card company right away. This certainly couldn’t be on my end; it has to be a security flaw in Apple’s stuff.

June 4, 2010 at 2:44 pm
(59) Kevn says:

Same thing happened to me as above $50 itunes gift card purchases x2. Amazing that the only way to communicate with Itunes is via email and impossible to find out basic information. Its insane to leave a credit card linked to a site with such poor security and poor customer service- learned my lesson the hard way.

June 4, 2010 at 3:47 pm
(60) Jill says:

Same here Got me for $453 before I was able to stop it. Pay Pal reversed the charges and Bank of America will refund my money as soon as the Pay Pal hold expires. There were things downloaded to my I Tunes account that I did not download to my computer. They are all applications and I am guessing they include spyware, malware, and maybe even passord stealers and key captures. This had been a banking nightmare and I Tunes was NO help. Lesson learned the hard way…

June 5, 2010 at 4:02 am
(61) PS says:

I’m not even using my full name on this…too scared someone will use it for nefarious purposes.
If hubby had not woken the house leaving for a fire call, I would not have been online in the middle of the night to see the emails. 2 charges to iTunes store, and they had all my info. While it is true that I had used iTunes in the past, I have not had iTunes loaded on this machine for a very long time.
Of course all I could get at Apple or my bank was automated, but at least I reported my bank card number as stolen so it should not be able to be used anywhere else. Working on filing with IC3, and will be at my bank branch before they open, and then over to my local police department to report the fraudulent charges.
I hope I get my money back, but I cannot count on it……

June 5, 2010 at 1:16 pm
(62) Boyd says:

I got hit with 12 payments of the APL Itunes crap. It’s absolutely ridiculous…I’ve filed a claim with my bank…

June 5, 2010 at 1:54 pm
(63) Wendy B says:

Needless to say I saw charges taken out via Itunes and Norton software on my credit card about $400 worth. I canceled the card. WATCH OUT

June 9, 2010 at 11:18 am
(64) Flotsam says:

This isn’t limited to itunes. Two days ago a fraudulent charge was placed on my bank-issued debit card to the charitable organization Medecins Sans Frontieres for $2.39. It’s a legitimate group, and I think someone was phishing card numbers to get a hit. My bank (local to Wisconsin) called me to question it, and I cancelled the card and started the fraud investigation. I feel bad that a non-profit group is getting drawn into debit card fraud investigations, but someone is breaking the law using their name.

June 10, 2010 at 7:39 am
(65) david says:

Today I received a call from my credit card co. in relation to an Itunes charge of AUS$1.39, US$1. Never used that c/c for Itunes.
Hassle now I have to change card number, also any direct debits hav eto change.
Good on my credit card co, what about ITUNES, more security please.

June 13, 2010 at 11:39 am
(66) JP says:

Just yesterday I received a voicemail from Visa Fraud Prevention for unusual debits on my Bank Debit Card. I immediately went online and checked my bank account, before returning their call. I found in “Pending Transactions” a $1.00 Appl Itunes Authorization, a .99 Cent MobileMe Authorization, a $186.00 Blizzard.com Authorization and a $145.00 Blizzard.com Authorization. In the already approved column I found another Blizzard.com charge, that was already paid for $190.00.. I immediately called Fraud Prevention and the Bank and was told that the charges all have to clear and be paid to the vendor before they can be credited back. Tomorrow, I must send a signed statement to the bank, via fax, before they will dispute these charges. I looked into Blizzard.com, being that I have heard of ITunes and never heard of Blizzard, and it is an online gaming community. Evidentallythe fricken thief used my info to buy online gaming time. I will see what happens this week, but they depleted my bank account to a Negative amount now, so I will have to deal with OD fees as well.

June 13, 2010 at 6:24 pm
(67) anitra s. says:

Wow I can’t believe this many people have been victimized and yet Apple has done absolutely nothing about it the arrogant bastards seem to think their systems are flawless and unhackable. I am the latest victim today got hit with 2 transactions from apple itunes 215.99 and 219.48 both appear to be for apps 2 apps were 199.99 a piece and look to be for some type of stock or financial apps based in China. My bank has given me a conditional credit while they investigate. I’ve also filed a complaint through http://www.ic3.gov and intend to file a complaint against apple through the Better business bureau and whomever else I can find. I definitely think everyone should file complaints against Apple other wise they are going to continue to brush the incidents off as irrelevant. Good luck to everyone; beware going foward.

June 14, 2010 at 6:08 pm
(68) Gary says:

I got my .99 charge from iTunes to PayPal at 2a.m. on June 14th. It was promptly paid by PayPal. During the next two hours, in 14 separate transactions, the bastards cleaned several hundred dollars out of my PayPal account, and then continued charges against my backup bank account. I spotted the charges early enough in the day to stop all payments at the bank, but I’ve had to apply for a new bank account and debit cards for my wife and I, which is a hassle. Apple and PayPal representatives are all saying helpful, supportive things right now, but they’re also all quietly insinuating that the problem (and any restitution) lies with the other group. I strongly recommend following the advice of others in this forum: go to your iTunes account and click “None” in the payment options. Then pay for any iTunes purchases with a gift card. Interesting that you absolutely cannot delete an iTunes account once you’ve got it…all you can do is modify the billing information. Even deleting iTunes from your computer system won’t necessarily delete the record of your iTunes account, and any billing options you’ve got listed. Which means it could still be hacked.

June 14, 2010 at 10:37 pm
(69) Crappola says:

I too was charged on June 12th for 4 separate charges to iTunes but just found it tonight. Thing is, it’s not my iTunes card that was stolen as that card was deactivated months ago and I never buy from iTunes so never had to update it. They had my current debit info and were using that so I have to believe that they aren’t getting the numbers from Apple. I deal with a small credit union and am freaking out that I can’t contact anyone tonight to block future charges and I have 1 pending charge right now too. Not looking forward to dealing with this first thing in the morning.

June 18, 2010 at 11:01 pm
(70) LifeLine says:

Wow. Glad (or not) that I am not the only one. Just got hit for two charges of around $300. Luckily by CC bank (Chase) is well aware of how sloppy Apple is and checked with me on the charges.

June 19, 2010 at 11:03 pm
(71) ns says:

Add me to the list. Over $600 in charges today. Contacted the bank, canceled the card, contacted Apple, deleted my credit card info. Changed all my passwords. I will wait to hear what Itunes has to say.

June 20, 2010 at 2:10 pm
(72) A says:

I got ten charges for $608 yesterday. Guess I’m not alone. One more charge was pending for another $70. Bank will reimburse me but this is a huge pain in the ass and freaky to boot. Why has this gone on so long??

June 22, 2010 at 5:50 pm
(73) Liz says:

Everyone is blaming ITunes but I think you should be concerned that your credit card was compromised in some other way.

I got a call from my banks fraud department. Someone has been using my husbands debit card. One of the charges was from Apple Mobileme for $1.13

We also had other charges, $200.00 of which were tickets purchased from a nigerian airline. There are also charges which were denied from Microsoft and yahoo and also X-Box.

What I have found from the internet is that someone can get your credit card number in various ways and then they “Sell” your number online or some other way.

If you want your money back you need to call the credit card company, not Apple and let them deal with it. Cancel your card and get a new one.

No one is probably hacking Apple, rather someone has somehow gotten your number and is buying things from I-Tunes with it.

June 22, 2010 at 7:20 pm
(74) Jackie says:

This is what I woke up to on Monday Morning:
06-21-2010 POS Purchase 06/19 06:22 APL*ITUNES 866-712-7753 CA 078869 APL*ITUNES 5735 9818 52.25

06-21-2010 POS Purchase 06/19 05:44 APL*ITUNES 866-712-7753 CA 013855 APL*ITUNES 5735 9818 49.85

607680 PURCHASE APL*ITUNES 866-712-7753 CA 1.99

06-21-2010 POS Purchase 06/20 05:51 APL*ITUNES 866-712-7753 CA 026747 APL*ITUNES 5735 9818 46.90

06-21-2010 POS Purchase 06/19 05:53 APL*ITUNES 866-712-7753 CA 022446 APL*ITUNES 5735 9818 44.90

06-21-2010 POS Purchase 06/19 06:19 APL*ITUNES 866-712-7753 CA 069138 APL*ITUNES 5735 9818 43.91

06-21-2010 POS Purchase 06/19 06:11 APL*ITUNES 866-712-7753 CA 014921 APL*ITUNES 5735 9818 41.90

06-21-2010 POS Purchase 06/19 05:56 APL*ITUNES 866-712-7753 CA 014720 APL*ITUNES 5735 9818 41.90

06-21-2010 POS Purchase 06/19 05:48 APL*ITUNES 866-712-7753 CA 068871 APL*ITUNES 5735 9818 41.87

06-21-2010 POS Purchase 06/19 05:59 APL*ITUNES 866-712-7753 CA 041674 APL*ITUNES 5735 9818 41.86

06-21-2010 POS Purchase 06/19 06:05 APL*ITUNES 866-712-7753 CA 056842 APL*ITUNES 5735 9818 40.96

06-21-2010 POS Purchase 06/19 05:46 APL*ITUNES 866-712-7753 CA 044086 APL*ITUNES 5735 9818 40.93

06-21-2010 POS Purchase 06/19 05:49 APL*ITUNES 866-712-7753 CA 041477 APL*ITUNES 5735 9818 40.92

06-21-2010 POS Purchase 06/19 06:38 APL*ITUNES 866-712-7753 CA 094467 APL*ITUNES 5735 9818 40.89

06-21-2010 POS Purchase 06/19 06:01 APL*ITUNES 866-712-7753 CA 014782 APL*ITUNES 5735 9818 40.87

POS Purchase 06/19 05:43 APL*ITUNES 866-712-7753 CA 029158 APL*ITUNES 5735 9818 40.77

607680 PURCHASE APL*ITUNES 866-712-7753 CA 1.99

Their stellar customer service told me I had to EMAIL them, and that is their only customer service option for itunes. Thanks! I get drained $700.00 worth of crap on my card, and the only way to get ahold of someone is through EMAIL?! Which of course will take them 24 hours to respond back.

I called my bank (it was a debit card), and they said “well we could dispute the charges, but it will take around 30 days” I don’t have 30 days!

This wsa through my son’s itunes account, who also has an iphone. To even set up the free apps on an iphone, you need a credit card number. THAT will not happen again! My debit card number has now been removed from every account online that could possibly store it! World of Warcraft, gamefly, netflix, itunes, etc etc!

This happened once, and now I trust NONE of these companies!

June 24, 2010 at 8:00 am
(75) kim says:

Got me 6/17/10 for $500. It infuriates me that the general public has not been made aware of this! Like some of the other posters, ours too was on a debit card. Had my daughter not happened to check her email, they would have wiped my bank account out.

Pitiful that iTunes has yet to resolve this by simply verifying account changes before shipping 100 downloads to China! Curious what they do with all that interest while we’re scrambling to fix their mess?

I’ve decided just getting online and ranting won’t fix this! If everyone this happened to would first cancel their accounts, secondly file complaints with the Attorney General just for starters, we could get someone’s attention.

I’m amazed at the amount of people who will continue to patronize a company who knowingly will jeopardize their bank account then not even assist you other than canned responses via email. Our iphone/ipods are history!

July 1, 2010 at 12:15 am
(76) Kate says:

I’ve had this very same thing happen.. Today I discovered this in my bank account:
MEMO APL*ITUNES 866-712-7753 CA POS DEBIT 1.00
————————————————————————– MEMO APL*ITUNES 866-712-7753 CA POS DEBIT 13.97
————————————————————————–MEMO APL*ITUNES 866-712-7753 CA POS DEBIT 46.95
————————————————————————-
MEMO APL*ITUNES 866-712-7753 CA POS DEBIT 1.00

I haven’t ordered anything from iTunes since December 2009. So I call the number because I know my bank wants me to try to resolve this with the company first. It just directs you to a website. Unsatisfied I went to apple’s website in search for a customer service number. After about 4 calls, getting “disconnected” twice and differen’t stories each time they all said iTunes doesn’t have a support number (which after reasearching this, they must have desided to do online what they call “customer service” only).
I emailed and got a canned response, big surprise. In my email I had told them everything I had done and in their “reply” they told me to do everything I had already done. I replied back asking for a phone number letting them know how peeved I am and asking if you can tell what computer the apps were downloaded on. I got a response back stating “I’m sorry that I can’t be of further assistance with your request, but the iTunes Store does not provide any account information–including account activity and personal information–without a subpoena. We do this for your protection. You may access certain account information by signing in to the iTunes Store and choosing View My Account from the Store menu at the top. You will need to log in with your Apple ID and password. If you no longer have the password, click the button that says “Forgot Password?” Kate, if you need further assistance regarding this issue, please contact your legal advisor, who may contact Apple’s litigation department http://www.apple.com/legal/contacts.html on your behalf. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Have a wonderful day!”

STUPID. I’ll NEVER use iTunes AGAIN.

July 1, 2010 at 5:34 am
(77) Wendy says:

This senerio has happened to me 3x. I once thought it was Itunes getting hacked into HOWEVER after I ended up changing credit cards and NOT adding new one to Itunes- It happened again. I personally think it may be related to NEXTRX system because this last time the only one I gave new credit card number to was the mail order pharmacy. The VERY SAME DAY that they took out my mail order copay a Itunes charge popped up again. Someone is either hacking into this system that they use or someone there is very very bad. Since they were the only one with the new credit card number- it seriously looks like a problem with them and not Itunes itself.

July 3, 2010 at 11:55 am
(78) John says:

Got my discover card bill this morning and saw a charge for appleonlinestoreus for 29.00. I havent bought anything from apple. Call them and after 30 minutes of waiting and talking to 3 different people no one had a clue as to how to help. Last guy said go online and email, yeah right!!!

Called Discover and they took the charge off and deleted that account number and are sending me a new number. The was an attempt to charge 753.00 to the card the same day (june16th) but for some reason it did not go through.

July 7, 2010 at 12:48 pm
(79) Andrew says:

Same thing happened to me… 10 charges all around $40 dollars. Itunes had me change my password and then directed me to my bank. My bank has now rejected my disputes based on evidence they received from the vendor.!!!

Itunes support just replies with a really nice and sincere message that seems to just say…. go “F” yourself because we dont reverse charges…. “Have we resolved your issues?” It is a joke!!

July 7, 2010 at 3:17 pm
(80) Disgruntled with Apple/iTunes says:

Thuat Nguyen also charged 4 invoices on my credit card on 7/3/10. Each invoice was for $44.91 and appeared to be in Vietnamese or Filipino. I waited 20 minutes for iTunes Customer Support on the phone to which they replied, we have no phone support. I asked to speak to their supervisor and they would not. They accept no responsbility for the fraudulent charges on my credit card, address and personal information being used. I called my bank (who also said to call iTunes) and ultimately had to cancel my credit card. Because iTunes has my credit card on file and I use Apple apps for my iPhone, iPad and PC/laptops, I am very concerned and upset about their lack of support and the security on their sites. It is almost impossible to find a phone number for Apple and get a Customer Service Rep on the line. How about providing some Customer Support for the millions of customers that are making you so darn profitable.

July 10, 2010 at 11:16 pm
(81) Kyle McCloud says:

I was driving back home to NJ from VA today and while I was at a rest stop, I checked my email and saw I had an iTunes receipt for items I never bought. I immediately checked my bank account and saw I had 3 iTunes charges ranging between $40.00 and $56.00. I immediately called my bank and had my card canceled. Now I have to get a new card and will most likely will get a gift card to do my purchases from now on.

July 11, 2010 at 1:30 pm
(82) Theo says:

Same problem, three charges 1.98 E each

July 12, 2010 at 11:33 pm
(83) PENI5 says:

I wonder how money of posters have previously used their hacked accounts on Ebay?

I don’t have an Itunes account. So how could they hack Itunes.

I purchased games trough Half.com, which is part of Ebay with a credit card. Not too long after I get two purchases for APL*ITUNES. Maybe it’s on Ebay’s end.

July 13, 2010 at 8:33 am
(84) AR says:

Two weeks ago I downloaded the Farm Story game onto my iPad. Next morning I saw 5 emails in my inbox confirming my purchase amounting to nearly 200 EUR (around 240 USD). While playing I haven’t been asked any authorization question like reentering my password or credit card information. Nothing! I asked iTunes and the LavaTeam – the developer of the game – to explain why they charge for something without asking for authorization. Both Companies act as if nothing happened and they don’t understand what I want. My bank advised my to launch an investigation. Does something like that happened to anyone of you? How did you deal with it? Please let me know. Cheers.

July 14, 2010 at 11:16 am
(85) Chefemby says:

I received similar charges to other posters – first a small $1.13 charge from itunes mobileme and then three larger charges from Norton (two for $144.27 and one for $143.09). Thankfully I noticed them right away and cancelled my card.. When I talked to my bank today, they told me that there were a bunch of authoriziations that were rejected after my card was cancelled so whoever took my number was trying to get even more.
The positive thing is that I called Norton and they refunded all three charges and gave me the e-mail addresses of the orders that were placed (very disposable though, unfortunately). They also gave me the name of the person that the charges were under – which I’d post, but they could have stolen his information as well.
All this to say, I’ve now removed my cc information from itunes, but have never used this cc at eBay, although we do have a membership to Shockwave.com.
Unfortunately, so many things are done electronically now, it’s really hard to trace things back. Uggh.

July 14, 2010 at 3:32 pm
(86) Chico says:

This morning my itunes account was comprimised for close to $160 in unauthorized charges while I was sleeping. I received a call from my bank BofA while laying in my bed regarding questionable charges on my debit card. Since I wasn’t awake nor was I near a computer one of the banks options was call back later which it did. Calling the bank back about 20 minutes later I cancelled my debit card and they put security flags on the cancelled card. Thank god they are approving the charges reversed back into my account.

However, trying to contact Apple was not successful. I was directed to go to the http://www.apple.com/support/itunes link and choose the account inquiries. He said to choose the chat icon but there wasn’t one. I looked at other options on the same page but didn’t find the chat option. What’s up with that. The only option they did have was an email buttion which I used. I recieved the following automated response. “This is an automated reply, but an iTunes Store representative will review your request and send you a personal response, most likely within 24 hours.” I’m not holding my breath.

By the responses listed here, it’s obviously not the first occurance of account comprimising for Apple iTunes security. I’m not certain what or how their security works but I think Apple needs to step it up a bit and quickly fix the problem before this gets anymore out of control then it is.

Frustrated.

July 18, 2010 at 12:50 am
(87) Paul says:

I was charded over 900$ on July 7/8th by I tunes after buying a .99 cent song. I ended up cancelling my account, cancelling my card, etc etc etc….

I’m in the middle of a fraud dispute right now. To say Itunes store is less than help full is an gross understatement.

I get serial emails from some itunes dude named Will, offering to repeatedly help. ok! I ask questions, I make inquiries. Always the will dude says he cant help with that but wants to know if I need anymore help??? ARRRGGHH!!!

THESE PEOPLE ARE MORONS!!!!

I started the kibuki dance with “Will”, and let it devolve to the point of complete sillyness. Whats the point of constantly offering to “HELP”, when every request is met with a standard reply, of “I’m sorry I cant help you there, but, let me know if theres anything you need?”. I MEAN GIVE ME A BREAK!!!! I guess “Will” is just they to make me feel good.

It’s more a sad testamwent about me. Why I ever entered into the relationship with ITUNES to begin with is a complete mystery.

These people are completely worthless when problems arise.

July 20, 2010 at 6:29 pm
(88) joey says:

i just had my bank account compromised by itunes.. Apple itunes charged me $41.69 19 TIMES!!! thats over $750.00 this needs to be handled or they need to reimburse customers, thank god i dont have direct deposite anymore then i would be less fortunate…i feel for others where this has hit and they cant pay bills and go into debt this problem should be handled in court not the bank!!

July 21, 2010 at 1:49 pm
(89) Sean says:

This happened to me too and I called Apple only to get the answer “Email us instead.”
It was obvious the people over the phone were aware of the on-going issue and it is not right that a big reputable company like Apple isn’t trying to fix the problem

July 27, 2010 at 6:22 pm
(90) ShorterOfBreath says:

I had TWO different credit card companies call me within minutes of each other. One card had been used back in Feb. on iTunes. The other card was one I’ve used only about a dozen times total and never on iTunes. It’s not a widely used card either, as it’s only for family members of GM employees. So that one is just out of the clear blue sky. Both had $1.13 “test?” charges from APL MOBILEME. One card got frozen on the spot, the other one got hit with a $600 charge from a university (they didn’t specify). Needless to say, the second call freaked me completely (after I realized they were talking about a completely different card; at first I thought it was a followup on the first call!). Both assured me I wouldn’t incur any charges. Kudos to the cc companies for catching these so fast, but something is seriously wrong in the system somewhere. A Google search pulls up TONS of these!

July 31, 2010 at 10:13 am
(91) brandi says:

i updated itunes last night and went to bed, got up and there were charges to my paypal account, which had money in it. i got charged for two .99 and one 90.88 fee. luckily i only had 52 in my paypal account and i plan to send the charges back if paypal doesn’t “rule in my favor” in the email the note to seller said “MZPayServiceClient.iTunesWONumber MGSD293NQN:” weird… i know if i don’t get my money back i will sell my ipod, no iphone, and no more paypal!! this is bs!!! someone should take responsability for it, it wasn’t me!! GRRR. thanks a lot HACKER you ruined my weekend!!!!

August 1, 2010 at 7:08 pm
(92) Libby says:

Well my account was hacked on 7/31/10 and 8/1/10, both for $50 gift certificates. Luckily, charges were “pending” so my bank deauthorized them, canceled the card, etc. Wish I had known about “funding with a gift card” to prevent this from happening! I’ll be more vigilant in the future for sure!

August 2, 2010 at 10:14 pm
(93) Tweed says:

Woke up to find itunes dinged my checking account for $2.13 through paypal. My Paypal account was 0.00 and so i disputed the transaction right away. Afterwork i checked and 6 itune purchases were made via paypal to the tune of $187.49. Called paypal again and they froze the account and told itune to cancel my subscription which i did not know i had. Then i called the bank and gave them my story. My bank now sent a letter saying i have 4 overdrafts totaling $120.00. The bank was gracious and returned those fees. This reminds me of when my car was stolen in Seattle, abandoned and towed away. I had to pay 75.00 to get it back. May GODs wrath reach these bloodsuckers. AMEN!!!!

August 4, 2010 at 5:20 am
(94) bette bertrand says:

my stepfather doesnt own a computer, and never has put his account on anything on line. so you tell me how this ring got his info,theyve taken him for over 695.00 dollars and to boot hes 73 yrs old,he still doesnt know how to use his own atm card and he uses it only at his bank.now unless the bank never notified their custome of a problem he would never know. how he found out was an over draft notice was sent to him,thats when i pulled his last 2 yrs statements and found it started 2/10 now either itunes or bank or both should have to anti up,and with the older people they should red flag charges like this if it isnt normally done and confirm with that elderly person, this is bull, creeps have to steal from hard working people and retired people who have to live on fixed incomes. i want to know what creep is doing this,for that maybe they should get rid of credit cards and bank cards, if the banks and card companies dont want to help. but god forbid you dont pay them or pay that over draft fee,now your credit is down the tubes,itunes needs to step in and track and so shouldnt the banks and yes im getting the police involved,im not going to see my dad draged down by some loser. ty for letting me vent i hope everyone that has had this done to them does the same and speak with the attorney generals office also lets turn the heat up on these losers,ty again

August 4, 2010 at 11:28 am
(95) LaToya Irby says:

@Bette, While I believe some of the charges actually go through iTunes, I believe others have been spoofed to look like they’ve come through iTunes. Hopefully the bank will credit some of the money back to your grandfather’s account since you discovered the fraud.

August 5, 2010 at 9:03 am
(96) Matt says:

This just happened to me yesterday (August 2010). I got a call from my Fraud prevention dept at my credit card and they caught a $1.00 charge (Not at Itunes) followed by a $500.00 Itunes charge. I will not be putting my credit card info back up on Itunes, which is a pain, instead I may use prepaid gift cards. Apple needs better securtity!

August 9, 2010 at 12:22 pm
(97) Peter K says:

Happened to me just this morning. Got hit for 2 different transactions. Luckily Paypal sends the “Receipt for Your Payment to iTunes Store” emails out or I wouldn’t have known since I don’t have an itunes account. I immediately called paypal. They were very good about refunding and stopping all account activity.

August 9, 2010 at 2:03 pm
(98) Steve D says:

Same thing just happened to me! Over $500 in app purchases made between 3:00-4:00am last night. I’m really ticked off, and Apple seems to claim that they have no responsibility in the matter.

August 12, 2010 at 3:23 pm
(99) michelle says:

Same problem. Only my fraudulent charges are almost $3,000!!! I received the same run around from itunes. I am totally through with them, period. Hopefully my bank will handle this problem once I get all of the paperwork filled out.

August 14, 2010 at 8:05 pm
(100) Kirk says:

Wow, I got hit on this today and yesterday! Luckily I caught on quick because of my cell phone notifications. I do have an iTunes account lined to my PayPal account here are the charges:
$29.58 USD
$46.01 USD
$40.23 USD
$4.23 USD

I was hit with the small charge first, and then it went to the bigger ones, first thing I did was change my PayPal password, and I was hit with the $29.58 charge as I was changing the password on iTunes. All purchases had been on Apps for an iPod Touch/iPhone/iPad, but I have none of those, just a mac which I only download music.

Anyways I have disputed charges with PayPal and have reported the unauthorized charges with Apple, but I think PayPal will do what’s right here judging by Apples reaction to this. Nevertheless this seems like a Class Action Suite should be brought to Apple; there is a significant security hole in their system and to our expense which Apple is not taking responsibility (big disappointment, any corporate accountability?)…

August 14, 2010 at 8:06 pm
(101) Kirk says:

Wow, I got hit on this today and yesterday! Luckily I caught on quick because of my cell phone notifications. I do have an iTunes account lined to my PayPal account here are the charges:
$29.58 USD
$46.01 USD
$40.23 USD
$4.23 USD

I was hit with the small charge first, and then it went to the bigger ones, first thing I did was change my PayPal password, and I was hit with the $29.58 charge as I was changing the password on iTunes. All purchases had been on Apps for an iPod Touch/iPhone/iPad, but I have none of those, just a mac which I only download music.

Anyways I have disputed charges with PayPal and have reported the unauthorized charges with Apple, but I think PayPal will do what’s right here judging by Apples reaction to this. Nevertheless this seems like a Class Action Suite should be brought to Apple; there is a significant security hole in their system and to our expense which Apple is not taking responsibility (big disappointment, any corporate accountability?)……

August 15, 2010 at 4:34 pm
(102) Allyson says:

This happened to me today…. I logged on to my bank account to find that over $170 of unauthorized iTunes charges had come through. I immediately called my bank and canceled my card to stop further charges. Luckily my bank is going to credit my account. As I was on the phone with the bank she informed me that other fraudulant charges were coming through as we spoke. Geez, these thief’s are unreal and FAST! I caught it just in time! I don’t think Apple is to blame for this. My bank told me someone had gotten my credit card info online somehow. I checked my authorized iTunes account and the only charges I saw were ones I had made myself. Nothing suspicious showed up on my iTunes account. The only emails I have recieved from iTunes are regarding legit charges. I also had a couple of $1 charges from Netflix and Sirus Radio. I don’t have any accounts with Netflix or Sirus….. In my situation the thief got ahold of my card information and used it to make charges on iTunes, etc… This isn’t iTunes fault it’s the world we live in today. If you choose to use online shopping, etc. you will be vulnerable to this kind of fraud. It sucks but it’s the risk we take sharing our info and shopping on the internet. My 15 year old son told me, “Mom, it’s a war. Norton can’t protect you from everything. Thief’s are coming up with new ways, virus’s and malware every single day to get our private information and steal from us.” I suppose this has taught me I need to be more careful in giving out my credit card/personal info online. If I hadn’t checked my bank account when I did they would have stolen much more so it’s a good idea to check your bank account every day just to be safe. I’ve also taken my credit card info off iTunes and will use a gift card for further purchases. This is about the 5 or 6th time in about 3 years that I’ve had this happen to me. Even though my bank is going to credit me the money it takes 24-48 hours to get it back. I guess grocery shopping will have to wait until then. No McDonalds for my son tonight…LOL! All in all it could have beenn much worse so I’m trying to be thankful it wasn’t…………….

August 17, 2010 at 10:54 pm
(103) cat says:

I discovered fradulent APL itunes charges on my debit card over the weekend totaling over $400. I went to the bank first thing Monday and had the account blocked. This morning, the very next day, another pending charge appeared – after the account was blocked. Fortunately, the bank fraud department is working with me to refund the stolen funds to my account.

I agree with others that this is not likely an issue of a compromised itunes account. Why do I say this – because I DO NOT have an itunes account – never have, never will. I also never transmitt any password or account information over an unsecured wifi connection. Yet, these clever hackers managed to get charges through to my account.

These criminals are very clever and we all need to watch our accounts very closely.

August 19, 2010 at 1:03 pm
(104) Joyce says:

This happened to me also, and in my case, the purchases WERE made through iTunes. I opened an iTunes account in early 2008 and purchased a couple of albums at that time, paying with my Paypal account. I haven’t even been to iTunes since then. From the 16th to the 18th, over $700 were paid by Paypal to the iTunes store. I logged into iTunes and I can see the purchases there, mostly stuff for an iPhone. I don’t own ANYTHING, iPhone, iPad, iPod, etc., made by Apple.

Anytime I have used Paypal to pay for stuff in the past, I have been transferred to the secure Paypal site and had to sign in and authorize the payment. But with iTunes, apparently when you use Paypal, they are authorized to automatically charge Paypal and you don’t have to sign in or anything! Paypal says I will get my money back, and I am waiting. I have also contacted iTunes (Apple) via email (the only way you can apparently!) and am waiting to hear from them. From what I have read hear, that’s like spitting into the ocean.

I absolutely refuse to EVER purchase anything from Apple again. They don’t care about protecting their customers as long as they get the dollar.

And before anyone says MY computer was hacked, that is not the case. My antivirus program is updated daily and my computer is subjected to a complete, thorough scan for malware and virus every week, using local programs on my computer and online virus scan programs.

August 20, 2010 at 3:16 pm
(105) sad panda says:

This morning while on my way to work, I recieved 2 emails from paypal saying an itunes purchase has been made for 44 and 55$. Lo and behold, I log into my itunes account at work and immediately check the purchase history finding a bunch of apps purchased. I filed a dispute for both charges through paypal and gave my debit card bank a call. As long as the bank account has the purchases pending, they can investigate. If they are not made yet, then the bank has to wait till they show up.

For all the people saying its not apples, kindly shut your faces!
IT IS an apple security breach, my credit card was not directly charged but my paypal funding source on itunes WAS. And since the purchase history is showing the purchases, it was done THROUGH itunes.

Last f’in time I purchase an apple product or use itunes!

August 20, 2010 at 4:11 pm
(106) sad panda(update) says:

Update.
Called apple, got transferred to a special team dealing with this. The gentleman helped me and asked to verify my last purchase and my billing address.
He said they will reimburse both charges to paypal(woo!)
after that I have to call them back and they will de authorize all my computers and have the account reset with a new password.

I also asked them about safety. The guy was avoiding talking about it directly. Mostly stating this happens on the internet. Kinda sad that they avoid this problem. Seems like its an issue with apple security.
Good Luck to you all,
I will still think twice about using their products.

August 23, 2010 at 10:53 am
(107) LJ says:

Just had the same happen to me from APL*ITUNES. Four charges for $149.99 and 2 for $49.99. So far I’m getting the run around from apple. It’s the card I have stored on my ITunes account.

August 24, 2010 at 3:45 pm
(108) Teela says:

I have a reloadable WalmartMoneyCard on my account that I usually only keep $3 on at a time…only time I put money on it is when I intend to make a purchase…twice I’ve had random transactions show up on that card for $1 but then a week later that pending $1 gets cancelled. There’s never any money up there for anyone to steal which is why I use it for all my online purchases. Sometimes we are a little too trusting with the internet but realistically speaking not everyone on it is as nice as you may be….you have to protect yourself.

August 31, 2010 at 1:04 am
(109) ven says:

Fraudulent non-authorized purchases made from my account. This account has not been used by me since 2008. I have had nearly $4,000 stolen from my checking account in 24 hour time frame. When attempting to call Apple no live agent will speak to me regarding issue, no response from email either. Only way to speak to a live customer service technician is if you say your ipod is broken. Then they only redirect you to email them. Was told they would not be reimbursing me, I needed to contact my bank.

September 6, 2010 at 6:03 am
(110) Amy says:

Just got an email that $21+ was charged from iTunes on my paypal account. Logged into iTunes and YES, it was there. I’m not even at home at the moment and the computer I am on now didn’t even have iTunes on it till just a few minutes ago. The computer at home is SHUT DOWN(ie not hacked). There was another $32 charge that was declined as I’m not stupid enough to leave a lot of money in my paypal account.

After reading all this, there is someone in Apple doing this. There is no other explanation. Even without iTunes, you may have done business with Apple. That not the case? Do you not think they are big enough to have access to that information?

I’m thinking Class Action suit. The only constant in all of this is Apple and their iTunes. That is NOT a coincidence and it should be Apple’s responsibility to track down THEIR offender!

Oh, did I mention whichever thief did this STOLE religious music and on a Sunday even!! Burn in hell, you thief! LOL

September 8, 2010 at 1:51 am
(111) Bob Saget says:

I have not used iTunes in over 2 years! Who does anymore with all the awesome subscription services that have unlimited downloads anyway, like Napster.

Anyway, I get home from work this morning and there are three $50 charges! I am below the poverty level, and now have not enough money in my banking account to buy groceries to feed my kids, why do you think I got rid of iTunes 2 years ago!! My mistake for not closing the account entirely. Now I had to change my paypal, email and iTunes password, cancel my debit cards, and request new ones!! Uggh, what a hassle. In the meantime I cannot buy anything, like lunch even, unless I go to an ATM everyday since it takes 2 weeks to get new cards in the mail! GREAT! Thanks alot scammers!

September 11, 2010 at 6:29 am
(112) Lunchtime Bear says:

I was scammed as well. Never been an itunes user but they took out about $500 over the course of two days including 14 purchases in one day from Itunes. Credit Card company rang me and said I won’t be liable if I sign a stat dec. I have the card saved on Paypal but the crooks don’t appear to have used the card through PayPal. I also have the card number stored on Amazon. Wondering if it’s from there.

October 3, 2010 at 8:34 am
(113) Ray says:

On Aug 30, I tried to use my debit card to purchase a prescription at the local pharmacy. I was surprised when my card was declined. The price amounted to $38 which I knew should have been covered (I had a little over $200 in my account).

I went to my bank’s atm to try and withdraw the money from my account and was also declined. Instead, I got a printout that instructed me to call the bank as soon as possible.

I was informed that a hold had been placed on my account because of a number of suspicious charges from ITUNES-USD LUXEMBOURG. I had never had any dealings with iTunes so I knew these charges were not mine.

Recently, my bank (BofA) initiated a policy that required that, rather than charging an overdraft fee on any purchases that overdrew your account, they simply would decline the purchase.

I was fortunate that I only had a small amount in my account when this all happened. (normally I would have about $2000). As it turned out iTunes charged my account on 9/29, $41.84 + $1.26 (International Trans Fee). On 9/30, $55.82 + $1.67. They then tried to charge $900, which BofA declined to honor (they’re new policy). Then they tried $600, which was declined, then $300 which was also declined. This seemed very suspicious, so they put a hold on my account.

They (BofA) immediately suspended my debit card and told me they would send me a new one. They turned me over to their fraud investigation department who said they would refund the original iTunes charges after filling out some forms.

I’m planning to email local news stations plus CNN and direct them to this forum. There’s just too many people getting hurt with this and people should be informed!

October 6, 2010 at 1:13 pm
(114) Andre says:

it looks like the same thing many times over. My GF had $400.00 in Itunes charged to her credit card in May 2010. None of us even use Itunes. We went through the same thing as all the posts here with Itunes as they refuse to help. The Itunes can be easily tracked if Apple choses to do something about it. The itunes were downloaded over the phone to a cell phone. Therefore they know what cell phone number ordered the stuff. But they will not give me the information of receiver of the product that was charged to my gf card claiming privacy laws. So once again the criminal has more rights than the victim. I am now here trying to see how widespread this problem is and to solicite input from others. If there are any lawyers reading this that would be able to comment on possibilities of class action lawsuit against APPLE to have them address their security issues and be more cooperative with authorities I would like to hear from you. By the way, I am Canadian. Anyone interested in tagging along on any legal persuits can email me at 4crash@rogers.com with your name and email address with subjet line “Itunes fraud” and I will begin compiling a list of victims. I will respond if I find a way to persue this.

October 9, 2010 at 1:53 am
(115) Gina says:

I got an email from PayPal telling me that my purchase to I-Tunes was successful for the amount of $50.00 today. I don’t even HAVE an I-Tune account.

So it’s not I-Tunes. Someone hacked into my PayPal account. I do have a PayPal debit card, but I’m not sure if the card itself was compromised….I doubt it, because I have to actually have money IN the PayPal account in order to use the card, so I believe the account itself was compromised.

October 11, 2010 at 8:31 pm
(116) pod says:

Unauthorized charge today, caught it pretty quick. put hold on my CC and also went to itunes and removed the CC info. Thanks for this blog. Will be checking the account very close.

October 19, 2010 at 10:54 am
(117) David says:

$191 Farm Story™, 901 Gems, Seller: TeamLava, LLC

Watch out for this guys.

I am always watch for charge more than $20 on my credit card, but this month there is a $191 charge comes from TeamLava. It is absolutely a fraudulent. I never buy anything more than $15 from App itune. Now I file a dispute with my credit card. Hope it get resolved. I will remove my credit card information from App itune store.

November 6, 2010 at 5:17 pm
(118) Bob says:

there were unauthorized charges placed using my iTunes Store credit I’m trying to report this theft to itunes. But i’m not shure how.

November 21, 2010 at 3:42 pm
(119) Helen says:

21/11/2010 – Even gift cards aren’t secure in Itunes! I had about £40.00 left on my gift card and that has just been taken by three separate purchase of apps (two for a few pounds and the other for £35.00) and I don’t even own an iphone or an ipad, I just used it to purchase songs now and again.

I have emailed itunes to get my gift card money back. Luckily I didn’t have my card information on it but I will never use itunes again after this.

November 21, 2010 at 5:26 pm
(120) koury says:

just received email from i tunes for three gift certificates i did not purchase. old card don’t even have it any more. don’t want my credit going down hill. any helpful advice?

November 28, 2010 at 12:02 am
(121) Elbert says:

Yesterday I had two fraudulent charges show up in an email receipt from ITunes. Fortunately I had read about this and I only have a gift card attached to my account. I only lost $12.23. There is definitely a security hole at Apple. This did not affect my bank account or credit cards, only the gift card in iTunes. I don’t know how they are doing it but believe me it is an issues with Apple. I filed a claim with Apple Express Lane and they did refund my account after 24 hours. The charge was from: Music Balance, v1.0, Seller: Ruixin Online (4+).
Best wished,

November 30, 2010 at 4:20 pm
(122) Justin says:

I got hit with dozens of purchases (songs, movies, tv series) totaling more than $1600. I really don’t think my account got hacked. I believe it’s something going on with iTunes. I went to check for downloads from a couple seasons I previously paid for and I got several error messages, then all of a sudden, gigs and gigs of downloads appeared. Apple is making a ton of money off of people with these so-called “hacked” purchases. I hope my bank gets this cleared up. iTunes has lost my business forever.

December 5, 2010 at 8:24 am
(123) Varun says:

I am not registered over iTunes and yet there has been iTUNES-USD “LUXEMBOURG” charges on my account to the tune of 1800 $ slowly and steadily in payments of 40-45 $ at one time ! Now the iTunes people can’t do anything about it and Chase bank guys are clueless as to what has happened !

I friggin’ hate Steve Jobs and his fake “being human” attitude !

December 6, 2010 at 8:57 am
(124) Kath says:

I was also victimized my the itunes from luxemburg..i dont have any itunes account…how can this happend?

December 6, 2010 at 11:54 am
(125) Mike says:

Early this morning, I had 21 transactions of $50 each hit my iTunes account. One actually hit my AmEx card, even though I don’t have any credit card information on file. Others were to a credit card I don’t have. My credit card company says this happens alot. Thank goodness we won’t be responsible for these charges. This is the second time this has happened and I had to cancel my credit card the first time. iTunes lack of a phone contact number is disappointing. The only way to contact them is through e-mail. The iTunes security is extremely poor. I think it is time to say “so long” to iTunes.

As a side note, the credit card company said to change our iTunes account password. For those of you who continue to use iTunes, which I would recommend against, I would change your password often because I noticed my account city, state, zip, and nickname were also changed on my account. The lack of iTunes security and support is truly appalling.

December 9, 2010 at 5:11 pm
(126) Jack says:

This happened to me several months ago. I saw an Apple charge for $39.99 on my debit card statement. I immediately suspended my card, but Apple won’t do anything about it and I have yet to get the charge cleared with the bank. Ah, the downside of debit.

December 19, 2010 at 11:18 am
(127) KB says:

I just got an Ipod Nano as a gift (with a $50 gift card). Did the installation/accout set up/etc. Put in the gift card number so I could buy songs later. iTunes loaded 63 songs that I didn’t select and most I’ve never heard of (wide range of songs from country to classical to rap) on my Ipod with the $50 during the set up. Now I’m trying to get the 63 songs off my Ipod and get credited the $50 to buy songs. Glad I didn’t put in a credit card number.

Removing the songs from my “Library” then synching my iPod only removed them from the library. They are still on the ipod itself. How do I delete the songs from the iPod if automatic synching doesn’t do it?

As a new user (I’ve now had the ipod for 2 hours), I had to contact Apple for help to try to remove them, but they had to email iTunes for the unauthorized downloads and how to get my money credited.

Waiting for the email reply from iTunes for help. Anyone have a phone number for iTunes? When I called the Apple number, they said iTunes only used emails for customer support/help.

December 20, 2010 at 10:47 am
(128) Robert B. says:

Last week I got an email from iTunes for a $29.88 charge for what looks like Chinise Music. the bill had my name and email but the address been changed. I have not used iTunes for months and I do not even own my iTouch anymore. I could not not find a phone number to iTunes so I called Aple and was told I had to email them and they would get back to me within 24hrs.
This is where the problem starts. (A Fraud charges on a charge card and I have to email and wait up to 24 hours)
So I logged into my account and sure enough the address been changed to a state I do not even live in but had my name, email and phone number. When I looked at the charge card it looked like they used a stolen charge chard on my account as it was not mine. So now I have my name used on someones stolen charge card!
I got an email from iTunes the same day saying they will remove the charges, great but I also asked to have my account removed and nothing was said about it in the email so I logged back in to the account and sure enough it’s still active so I changed all the info like removed my last name, fake address and phone number and remove any charge card info. to make the story short I been emailing back and forth with iTunes for days now trying to get my account deleted. They been asking for information about the account, like name, address, last charges and stuff like that, I sent at least 4 emails with that info to them and once again days go by and my account still not deleted. The last email I got from them said that my info is not correct and that I have to put in my correct information into the account. ( o.k. so here is a hacked account and they want me to put my correct info back to the account so the person can have it back again, WTF are iTunes thinking ?)
For some reason iTunes does not want to remove any account from the system, no matter if the account is hacked or not they want your info in the data base for some reason.

December 27, 2010 at 1:37 pm
(129) George says:

I have also been a victim of this, though I contacted my bank early and was able to have the charges cancelled.
I had these charges pending, totalling more than $300 on my account, for what seemed like American music and several expensive ebooks by American authors and I was shocked because I there was no way in the world I would stoop so low as to listen to those artists or read those authors (whose names I shall not mention). I immediately knew something was up and contacted my bank and luckily they were absolutely understanding and cancelled the charges for me within 24 hours. I felt so de-humanised and am so angry that people would do such a thing.

December 28, 2010 at 12:38 pm
(130) Dotty says:

I have never heard of this before………getting hit with fraudulent itunes charges, and googling the name in the transaction field. I just happened to check my account online to find 20 charges, each for $50, to my debit card. You can imagine the nightmare that I’m going through getting the card cancelled and filling out all of the paperwork required to dispute the charges, in hopes of getting $1000 back. Unbelievable. I’m one of those people who shreds junk mail, changes passwords frequently, and oh yeah – don’t have an itunes account. Apple should step up and put some skin in the game of reducing these types of hacks just for the sake of good business!!

December 29, 2010 at 11:27 am
(131) JT says:

Got hit between last night and this morning – most all the above comments applied to my situation. Several charges, mostly small sums, near $500 lost. itunes can’t/won’t fix it or lay claim as to how it happened or how it can be prevented. Deleted myself from itunes, removed my credit card info, advised my friends and family of the same, contacted my bank (who are fantastic and covered everything and FedExed me a new card).
Curiously – I caught the charges last night, when the damage was just $120. I logged into itunes, removed my credit card info, and yet still woke up to another series of fraudulent charges. I even have the itunes email confirming my account changes – yet still the purchases were made, and itunes claims no responsibility. Amazing.

December 30, 2010 at 1:34 pm
(132) Jesse says:

Discover card is great, they took care of it.

December 31, 2010 at 12:51 am
(133) Adam says:

Never had anything fraudulent happen to me before. I would have never expected my first time to happen through a so-called “bullet proof” Apple product. Or maybe I could have, since Apple is run by a bunch of snobby [removed] that have never really cared about the people they sell their products to. All their products are supposedly virus/hacker proof. Well, what a bunch of BS!

12/30

I get an email from my paypal account saying a $50 charge had gone through to iTunes. I logged into iTunes to find a $50 gift certificate titled to (my password!). I never did that. Why would I use my password in the title? My charges, as seldom as they are with this horse [removed] company, are usually between $1-$5.

I talked to PayPal and they will try and stop the charge from going through but if it does go through then they will get my money back to me. Hopefully that works. And all is well again…

[REMOVED] you Apple for being insensitive [removed]. [Removed] you Apple for looking past customer’s satisfaction and only at their money. And

[REMOVED] YOU APPLE FOR YOUR ARROGANT, EGOTISTICAL WAYS AND UNFORGIVABLE ACTS AS A SOULLESS, EVIL CORPORATION!!! How can you sit back and let this happen to people that buy YOUR products?!?! [REMOVED...]

December 31, 2010 at 4:13 am
(134) Shell says:

Three days before christmas I got hit with these fraudulent charges as well unfortunately I am fighting with iTunes as my bank wont remove the charges. Like Dotty I am having to do the same thing and I myself don’t even have an iTunes account. And to be honest dealing with iTunes through email is totally stupid practically believing that they are frauds themselves if this is the only way to contact them. Who ever heard of contacting a company through email ONLY? This is the first for me and am appalled! I have sent them three responses and from the looks of the emails i get from them they sound really dumb! If i cant get this resolved guess will have to do something I’ve nvr in my life have done and filing fraud charges against them.
Well I wish everyone luck and am glad to know I’m not the only one that this has happened to.

January 2, 2011 at 10:29 am
(135) John says:

am going to make a police report to make an investigation

January 2, 2011 at 10:30 am
(136) John says:

i was hit today also

January 3, 2011 at 1:53 am
(137) Bob says:

I got the $0.99 5 days ago and just discovered it today. I googled it found out about the scam. My credit union was great. They put a hold on my account disputed the charge and are sending me new cards. They are sending a separate form to fill out for the fraud. Sure seems like this has been going on a long time. Lets bring back stoning;)

January 6, 2011 at 2:47 pm
(138) Paul says:

Wife was hit today with £300 charges

January 6, 2011 at 4:05 pm
(139) Vicki says:

I too have been hit for £990 in the UK. 33 transactions of £30 monthly gifts to random email addresses. Itunes customer service absolutely useless- pursue it with your bank. I will be telling everyone not to use Itunes!

January 21, 2011 at 2:08 pm
(140) Carol says:

Just been hit for £140 bank says not fraud as I have given itunes my details. itunes account shows 14 £10 charges for monthly gift. No emails to alert me of purchases. I have deleted debit card details and will not be purchasing from itunes again.

January 25, 2011 at 4:30 pm
(141) Liz says:

Believe it or not, it just happened to me as well. Three purchases of $50 each, a total of $150. The purchases were made by these two accounts yegwcrsse@me.com & rwdfhegs@me.com that I had never heard of which somehow are associated with my credit card!! Of course I’m in the process of filing a fraud with my bank and disputing the charges to my CC acct. On the mean time Apple itunes washes their hands by saying i’m sorry. Thanks Apple Itunes!NOT!

January 26, 2011 at 1:20 pm
(142) David1825 says:

This same thing has been happening to my wife since August. She has direct deposit. iTunes and Paypal have been draining her bank account since August of 2010. As soon as her paycheck gets deposited, within minutes, they empty her account. It doesn’t matter if she changes banks either. They still keep charging her. She complains to the banks, and they investigate it. They refund the funds to her account, and within minutes after they do so, iTunes and/or Paypal drain those funds again. We don’t know what to do anymore. She hasn’t seen a dime of what she’s earned since August. We’ve tried contacting the FBI on three occasions, but they’ve told us that they’re overwhelmed with so many cases like this coming into them on a daily basis that even they have to start turning people away.

January 26, 2011 at 1:23 pm
(143) David1825 says:

I forgot to mention, my wife doesn’t even have accounts with Paypal or iTunes.

January 26, 2011 at 1:25 pm
(144) David1825 says:

I forgot to mention that my wife doesn’t even have accounts with Paypal or iTunes; and yet, they still keep charging her anyway. She doesn’t even purchase anything from them. Many of these charges take place when she’s at work, and has no access to a computer, or when she’s asleep in bed at night.

February 4, 2011 at 6:47 am
(145) LizUK says:

Just happened to me, logged into my emails at 08.00 this morning to find a ITunes receipt email confirming my “Monthly Gift” for £25 to some random email account ive never heard of. I havent used itunes store since december and that was via a gift card. I have a secure/strong password.

Ive now had to spend all morning, clearing my card details off the acccount, changing the password, ill de-authorise it later when i get back home and then ive had to call my bank and cancel the card. Currently waiting for a reply via email back from itunes who ive reported it to before I can then get back to the Fraud department of my bank. Im hoping as it hasnt yet hit my account that it may not reach it now that ive changed the card details, but if Itunes try and bill me if it gets bounced back to them, they can kiss my ***! Not Happy and am boycotting Itunes from now on.

February 6, 2011 at 9:27 am
(146) JSP says:

Me too, 3 “monthly gits to……my password”! at £25 each, reported to bank and itunes, both saying it’s the others responsibility. The bank will not do anything for 30 days if at all. Sent a second email to itunes which was just ignored. I am so disgusted by it all, especially when you find out how wide spread the problem is. I am very tempted to ged rid of all apple products.

February 16, 2011 at 9:19 am
(147) Valerie says:

Well they got me this week for $550. My CC (BofA) caught it and canceled my card. Sending me fraud forms. This happened once before and over an hour on the phone with iTunes established nothing so I’ll just deal with it through my card complany. I’ve had to take the kids iTouches away and am deleting iTunes from my MacBook. I’m actually so disappointed with Apple and iTunes (nothing but grief for two years) that I’m ready to switch back to a PC and an old Razor phone.

February 19, 2011 at 3:34 am
(148) Sameer says:

I got a receipt from paypal today saying that I have been charged $99.99 today. It was an unauthorized payment, but I am sure it is NOT fishing, or because of my negligence. Why does not Apple do anything after so many complains? There most be some serious security hole either in paypal or itunes website.
I filed dispute against the transaction in the bank and with paypal too.
They must do something to stop the frauds.

February 19, 2011 at 3:45 pm
(149) Sameer says:

Okay, I complainde Apple about this by phone. And just after a few hours of my complaint, I got email receipt from Apple iTunes Store (do_not_reply@itunes.com) that I purchased “Original Gangstaz, 2400 Street Creds, Seller: Addmired, Inc”.
I never heard what this item is, and never made such purchase via itunes.

Amazing, how can the frauds use apple’s itunes, and receipt system to charge me?

And the irresponsible Apple terms and conditions says: “Apple shall not be responsible for any losses arising out of the unauthorized use of your Account. “

February 19, 2011 at 5:06 pm
(150) AISH THAKS says:

I am a victim of credit card fraud on iTunes.ugh unauthorized charge for Rs 45.33($1.00) frm iTunes.i just contact my bank n blocked my card

February 22, 2011 at 2:23 pm
(151) Another Victim says:

I have $91.90 on my account from itunes, where I do not have an account. I’m a zune/amazon mp3 person. Called my bank – they can’t do anything til it posts. but – this is the annotation on my account:

POS DEBIT APL*ITUNES 866-712-7753 CA $91.87

I don’t understand how apple’s security procedures are so crappy that this is still happening over 2 years later.

apple, you and your customer service suck. as much as your iphone battery life.

February 25, 2011 at 1:29 pm
(152) Air says:

Just got hit last night / early this morning. 8 times for $20 a shot.. had to change all the info on my bank account / CC

February 25, 2011 at 7:03 pm
(153) WarriorSoul says:

Problem still happens and try and find anywhere on I-tunes to report fraud. Should change their name to “I-RUINS” of course it is all consumers fault. My reccomendation, just go to the store and buy C.D.’S at least retailers stand behind their product for the most part.

February 27, 2011 at 10:14 am
(154) john korner says:

My account just got hit yesterday. with 2 $1 charges
I canceled my card on the spot. I will file a credit card dispute if necessary.

March 2, 2011 at 3:50 pm
(155) Matt says:

I downloaded an Itunes game for .99 on sunday, on a debit card that is seldom used if ever. Today is Wednesday and the card has a $222 charge on it. The bank called my wife, and good thing the charge didnt go through. It could not have been anything else except the Itunes purchase. From now on if I want anything Itunes I will get a gift card.

If you hackers are reading this, you are a bunch of lowly losers who contribute absolutely nothing to humanity. You are part of the problems of this world and will get your due later. Maybe a car will hit you and you will be paralyzed from the neck down. Your children or loved ones will die. Your neighborhood will get flooded. You may have fun with other’s money now, but you will suffer later on. Not now…later. This is your punishment.

March 8, 2011 at 9:21 pm
(156) Mike says:

Happened to me today. Itunes account said my card was about to expire after trying to purchase a free APP from the store so I entered the current information on my new card. The entry was done on my Iphone. Less than 24hours later I had my credit card company calling me to inform me that there may be unauthorized charges on my card that I had yet to use.

March 12, 2011 at 2:29 pm
(157) David says:

i just found out some ass got my card number. if i ever find out who that is he or she or thay wont see the light of day for the rest of thar lives.

March 14, 2011 at 2:42 pm
(158) Angel says:

It is not Itunes fault? Then get this: i got an itunes gift card of $25, bought ONE (1) app for $0.99 and now my balance on the card is $1.00. It “looks” like I have purchased 2 apps, one for 19.99, one for 2.99. I say it “looks” like, because of course, I did not! I don’t even have those apps on my phone! So if it is not Apple’s fault, who’s is it? I understand that someone can get your cc #, but how about the itunes card #?

March 16, 2011 at 6:05 pm
(159) bill says:

itunes charged me 20 dollars for nothing

March 17, 2011 at 4:15 pm
(160) Mark says:

The problem with the above information is that at least you can contest the charges with a credit card. Just last night I had all $60 of my itunes credit used from a hacker. There is no way Itunes is going to give it back to me. I say either have nothing on file or use another service such as napster.

March 22, 2011 at 11:48 pm
(161) ken says:

well got hit here in oz first was netflix for 8 dollars then 1000 bucks to APL*APPLE ONLINE … bank smelt a rat and then closed the account..
i do not even have an account with these sites ?

March 23, 2011 at 6:45 pm
(162) Jon says:

15 years of e-commerce and it’s Apple who dropped the ball on me. 3/20/2011, from my iPhone I purchased the TapaForum App from iTunes for $2.99, within only a few minutes after this purchase 2 additional purchases for $40 Giftcards made out to Eric were charged to my iTunes account.

I suspect either the App vendor I bought the app from was compromised allowing a hacker to put through additional purchases with my information provided through iTunes or this is an inside job and someone at Apple is the theft here. Why else would they do nothing about it, if the employee of Apple are stealing everyone’s money and hiding before the Terms of Service Agreement. ToS are fine for legal transactions, however, theft is theft. This will all turn into a Class Action lawsuit against Apple or the DA will need to get involved and they’ll get their subpoena.

April 5, 2011 at 2:39 am
(163) alan says:

I purchased a $3.95 app from itunes, and by chance, checked my credit card charges that day: they had charged me $38.49 for the app!!!!!!!!!!

I cancelled my card, and had the charge, hopefully, taken off my card. Itunes are thieves.

April 6, 2011 at 6:33 pm
(164) Jan says:

iTunes got me for 10 charges yesterday for $20 each, each a few minutes apart.

April 20, 2011 at 3:26 pm
(165) Krystal says:

Wow, very glad I read this message board. I noticed today that there were 5 unauthorized charges on my bank account from APL*ITUNES- The charges added up over $240.00. I of course like all of you tried contacting ITUNES and had to email them because they have no phone customer service(which is just ridiculous!) I do not have this account number/debit card attached to any ITunes account so it baffled me to see those charges. Two of the charges were for $1.00 and 2 charges were for $106.99 each. There was a fifth random charge of around $26. Seems like, from what I’m reading, that this is probably not an actual ITunes thing. So, I’m thinking someone with way too much time on their hands hacked into one of the computers I use (home or work) to steal my debit account information. Yikes, if I had that kind of technical savvy, I would use it to better society, work at an IT company and do something useful with my life… not just prey on innocent working stiffs like myself and all of you.

My bank says they will let me dispute the charges. I hoping that they can be removed and I can be reimbursed. I would be grateful for that. Thank you all for your posts. It makes me feel less alone to know I’m not the only person who has been duped. Good luck everyone!

April 21, 2011 at 1:23 pm
(166) Krystal says:

Update- My husband insisted to speak with someone from ITunes (when he called Apple Customer Service) that could remove the charges. Apple will act like they are not affiliated with ITunes, but they are. Be persistent and tell them that you know Apple owns ITunes and you are tired of getting the run around. They will eventually need to transfer you to someone who can assist you with the BS charges from ITunes.

April 23, 2011 at 10:56 am
(167) cesar luis says:

last week i was chekin my bank account and was there a charge for one dollar from itunes, was only one dollar three days later was 350 from diferent’s stores .
so itunes is the one give away my card number?.
YES,YES YES.

April 24, 2011 at 8:49 am
(168) Chip says:

This just happened to me the other day. We MUST make as much noise as possible and expose Apple for what they are doing. As long as this has been happening, Apple is absolutely complicit in this identity fraud. Earlier, a poster named Cameron admonished people for not using complex enough passwords. Even if that was true, it is unlikely that the hackers guessed the password the first time. A brute force attack would require thousands or even millions of attempts to guess even the easiest password. That means that Apple allows that many failed attempts without raising an alarms or locking out the account in response to this obvious hacking attempt.

April 26, 2011 at 7:52 pm
(169) yeeyew says:

My iTunes account was being compromised yesterday. I discovered this when I plug my iphone into my pc, there was a iTunes windows pop up saying that I need to input my credit card security number again to verify my account because of someone has accessed to it through another pc. I suspected something fishy had happened so I quickly contacted the card issuer. The card issuer told me that a 1USD iTunes transaction was made about 30min ago and pending for approval.

I’m not sure how iTunes has caused the leak but I’m really stressful to know that I need to make tonnes of arrangements to settle this issue and my credit card.

April 28, 2011 at 2:48 pm
(170) cdcgrace says:

We were billed for $600 of unauthorized charges on the itunes account. I called 1-800-275-2273, pushed “0″ four times to get a live person and will be filling out the form she sent over via email. She said once it is recieved it should take up to 24 hours to reconcile. In the mean time, I changed our password and took our credit card off the payment option and left it empty.

May 9, 2011 at 10:55 am
(171) Nicole says:

Same problem occured to me, I lost €90 by this scam.
I never used the store, so it must be hackers.

discription:
ITUNES-EURO LUXEMBOURG

May 9, 2011 at 5:09 pm
(172) CPS says:

I just happened to be checking my bank accounts today and found out that there was a fake iTunes payment in process. Called my bank; they took away that charge plus a $350 one from the internet and a $700 one from Dell. My bank has to send me a new Debit card now, but my info wasn’t even on iTunes. Fun.

May 24, 2011 at 6:56 am
(173) Alteran says:

I just found out yesterday that nearly all £45 of iTunes credit on my account was stolen by unauthorised purchases for “Order and Chaos Online” the application, as well as a ridiculous amount of in-game purchases. I now just have £0.26 in my account. Still no reply from Billing. Thanks, Apple!

May 31, 2011 at 10:48 am
(174) rleigh says:

I just happened to check my account was charged for $35 on May 28, 2011. I have never had an Itunes account and got charged for “I tunes Luxembourg LU” I had to cancel my debit card. This will stop me from using the Internet to make any type of purchases.

June 13, 2011 at 1:26 pm
(175) AK says:

I had this exact problem – fraudulent charges from APL iTunes – CC company caught it and has closed the CC account. THIS IS NOT AN APPLE PROBLEM. I use a different CC for Apple iTunes, that’s how I knew immediately these were not authorized charges. Apple does not even have this card #.

June 20, 2011 at 1:15 pm
(176) Tasha says:

I have just found out that I’ve been hit by this fraud 6 times and 2 are pending. It’s not Apple – I do not have an iTunes account and have never purchased anything from them. Anyhow, the Bank of America is refunding me all the charges, which is great.

June 21, 2011 at 10:35 am
(177) jdean says:

Just want to say that this is still going on. I had two charges with the total amount of $70 on my account just this month. Never heard of this till today. This is June of 2011, so iTunes is not doing their best to protect your information. Our bank just had us fill out a charges dispute and then they refunded our money and gave me a new card number. I suggest talking to your financial institution and definitely getting a new card number!

June 21, 2011 at 8:52 pm
(178) Reddy says:

Still Continues as of 06/19/2011, saw unauthorized transactions from APL*iTunes ($1, $99.99 and $110.98) on my credit card on file with iTunes. called the Bank to dispute the charges and waiting for the paper work. Went ahead and updated my iTunes Account information, i.e removing the Credit Card Number.

July 5, 2011 at 11:14 am
(179) DanielC says:

Just logged in to pay my credit card bill and found it is suspended due to suspicious activity. The supicious cativity is $2400+ dollars worth of APL Itunes, CA $108.32 almost every day for the past month.

My bank reversed all the charges and we shut down the card. Big hassle, but I guess we now know why Apple is so profitable. Maybe they intentionally have an open server so that the hackers will run up billions of $$ on our accounts and they can claim no responsibility. Good scam. Nice way to make your quarterly numbers look good for that promotion.

Apple should be able to track where are gift cards being shipped or used, to what IP addresses, etc, and shut down any access from those IP addresses.

July 5, 2011 at 5:20 pm
(180) Mat says:

I just got hit for the second time in my life from this scam. First time CitizensBank saw the 1.00 “test charge” and closed my account then called me.

2nd time, Bank of America did nothing. i saw it, i called them and cancelled the card.

This is NOT an iTunes problem. People are being paid to steal your credit card by taking a picture of the front and back with their smart phone (waiters, clerks, etc). They get the card # AND the security code and go to town on your account.

iTunes is an easy test for them to do, if the 1.00 clears, they charge your account until the card stops.

July 8, 2011 at 7:00 am
(181) Vanessa says:

This just happened to me today! I got a $1 charge on itunes as soon as I entered my card info! I had to call and cancel my credit card. I really think there is a problem with itunes. There is no way any hacker could get ahold of my card number so quickly unless it were an inside job.

July 9, 2011 at 6:56 am
(182) Subodh says:

It happened with me today. As sson as I registered with iTunes, I was charged $1 and Apple had not mentioned any such thing as registration process. I have immediately got my bank to cancel and re-issue my credit card.
I also feel that it is some data leak in iTunes. They better not collect the CC information.

July 15, 2011 at 11:36 am
(183) Julie says:

When I checked my BofA account on 07/11/11, I found a pending debit charge for $40.93 to APL*iTunes. I had an iTunes account at one time, but hadn’t used it in 2-3 years, so I knew someone had accessed my account. I contacted the bank and was told that I couldn’t file a claim until the charge actually posted. I also contacted the business at which I had used my debit card on 07/10, thinking that maybe I had been scammed there in some way. The manager was very empathetic and actually called me to follow up on the situation. My attempts to talk to iTunes were VERY frustrating. The only customer service provided is via email and the “customer service” form can only be submitted if you are entering information about a specific iTunes purchase. I finally called the Apple online store and spoke to a polite but clueless young man who took my information and passed it along. I received an email from a supervisor that did not appear to be a canned response and I have received another followup email inquiring about the situation. Once the charge posted to my BofA account, I filed a claim, cancelled the debit card and had the money in my account within 24 hours. I have also filed a complaint with the FBI. I don’t even remember how to access my old iTunes account to delete or change my account information, but as my debit card has been cancelled, I am going to hope that that is the end of this problem.

July 18, 2011 at 2:44 am
(184) Hisham Khalaf says:

On 17/8/2011, I received bills from iTunes on my emails about 7 bills the sum is around USD 750.00 dated 14/7/11, saying Purchases from FarmVille by Zynga. I reported problems & send them emails that I did not purchase anything. I informed my bank to take action which replied immediately to give full information & fill dispute form. Till the moment (18/7/2011) the bills did not appear in my Credit card account. Any advice?

July 22, 2011 at 7:05 am
(185) David says:

My wife also had a fraud charges from Itunes Luxembourg. She only found out about it 2 days ago but it started on 27.6.2011 the charges was more than 500$ in total. She called her bank (Danish bank as we live in Denmark) and they refered her to itunes Luxembourg which was in french which we could not understand. Now we are waiting for her new card which will take about 10 days to issue. Until then she has no money. I hope she will get her money back but it is irritating no matter what.

July 26, 2011 at 8:35 pm
(186) Jane In Nevada says:

I too have been hit – not once but twice with the same 3 amounts of 40.96, 51.94, 52.98. It started with a unauthorized
charge of 7.99 for NETFLEIX on my MC on 6/13/2011 then came to find out through my credit card company that I had additional charges (starting with 1.00) of the amounts stated above on 7/6/2011. I closed my account and then when I got my new account statement those same exact amounts listed above appeared on 7/16/2011, but those charges where immediately credited back into my account.

July 30, 2011 at 9:24 pm
(187) FAITH says:

I had my bank block my credit card and when I couldnt use it at sams club called them. They had unauthorized charges for 283.00 for some sort of tickets. Before that a few weeks ago I had called them about 1.00 charge pending. They closed that card yesterday and issued me a new one. now today I have my other card pending 1.00 from napster. I have my cards and dont let anyone use them. How the hell do they get these card #s.

July 31, 2011 at 6:36 pm
(188) bob101910 says:

Think it is starting to happen to me. Hopefully it is just a $1 charge. I have sent an email to Apple support. Depending on their answer I will decide if I am going to cancel the card or not.

August 5, 2011 at 2:32 am
(189) Mike says:

You can add me to the list of those affected. My bank has an alert system that will instantly notify me whenever my card is used without physically being swiped. Around 11:35 PM EST, I received one of those emails from my bank. Now, ordinarily, getting one of these emails is typically a non-issue because I use my debit card to pay for utilities, mobile, etc. Imagine my surprise when I read the email and found it’s about a $2.13 charge from APL*ITUNES 866-712-7753.

Woke up the wife and asked her whether she purchased anything from iTunes just to be sure, as I haven’t in almost two years. Once she said no I immediately hopped on the phone and killed the card and will have the pending transaction flushed/credited back tomorrow morning. By the looks of it, someone managed to get my CC#, as my iTunes account itself wasn’t compromised and doesn’t have a CC attached. Could be remnants of the PSN hacking a few months back, or it could simply be an ass that I gave my number to over the phone or handed my card to in a restaurant.

Annoying part about all this is I obviously have to wait for a new card and, as a result, modify all my auto-debits so I’m not late on any bills. The good part is the bastards who thought they were going to screw me are the ones who are going to get screwed in the end. The best part is I can go to sleep without having to worry about seeing my bank account drained in the morning.

PNC Bank is king!

August 11, 2011 at 2:27 pm
(190) don says:

It happened to me today. A $1 charge and then 6 mins later a $44.16 charge and 1 min later another $44.16 charge on my paypal debit card.

Paypal makes me cancel the card but this is a huge pain in the A$$ because I have that card set up to make automatic monthly payments on different account like ebay and others.

Scammers pi$$ me off!

August 13, 2011 at 1:11 pm
(191) Ron says:

They hit my account last night. A Friday night, but I was able to contact my bank Saturday morning and had the charges disputed and account close.

It’s a pain for sure, but now I’m thinking maybe it’s a good thing to close my accounts ever so often. The one I had was many years old.

I’m also reporting it to Internet Fraud

Help somebody else report it also.

August 19, 2011 at 1:04 am
(192) Whyy says:

Luckily I had the prepaid visa card but u had fifty dollars someone took hacked it and now there’s no none button to erase it so I can’t update my games :(

September 21, 2011 at 9:16 pm
(193) Srinivas says:

I registered my card info in apple tune with gift debit card which is non reloadable. I can’t get back my rest balance which is of below 30 bucks!

Do i’m safe rather than loosing 30bucks?????

September 22, 2011 at 9:22 pm
(194) Chris says:

Me too. Luckily it was only 3 charges for $10 each but now I have to go through the hassle of changing my account number. :(

October 4, 2011 at 6:51 pm
(195) Nancy McKnight says:

My Itunes account was hacked into today. Hopefully the thief or thieves were caught before they could charge a hugh amount!! Apple and itunes should be held accountable for issues such as this. It took me hours to access my Apple account and then couldn’t delete my credit info so I changed it.

October 6, 2011 at 8:51 am
(196) Patrick says:

Just happened to me too, two $50 charges. Filing a fraud complaint with my bank right now, wondering if it’s even worth while calling apple after reading all these comments.

October 21, 2011 at 4:16 pm
(197) Susan O'Donnell says:

It just happened to me today. I got paid yesterday, I had 1400.00 in my account yesterday, and today I am 359.60 overdrawn. All of my money went to Apple I Tunes. I am broke and the bank wants to wait to do anything. In the mean time, I’m just out of luck. I have to wait until they finish processing. All 20 of these transaction happened just this morning. I am sick over this. I have never bought anything from Apple I Tunes.

October 31, 2011 at 7:36 pm
(198) Maria says:

My itune account was hacked….but I don’t have a credit card on itunes store! They charged my $50 gift card. A $42.89 charge and the only way I knew was tru an email receipt! Can’t get a live person at itunes to talk to me…..so I guess your idea of gift card purchase doesn’t work either. I don’t think I will ever trust itunes again as they do not help when this happens.

November 3, 2011 at 5:24 am
(199) Shilo says:

I got burned for $93, which threw my account into overdraft for an additional $70. I’ve already removed my i Tunes account altogether. I can’t see how any of this is Pay Pal’s or my bank’s fault. I think it’s Apple’s fault.

November 7, 2011 at 3:28 pm
(200) a4682984 says:

I’ve said that least 4682984 times. The problem this like that is they are just too compilcated for the average bird, if you know what I mean

November 9, 2011 at 3:15 pm
(201) Tired says:

Still going on. Yesterday Itunes charges on one of my credit cards, today charges on my two other cards.

November 10, 2011 at 1:20 am
(202) Pro says:

Amazon.com – I tried to download one song and it was rejected by Amazon.com because the credit card expiration date on the 1-cllick was expired. But I-tunes charged me $50 for an album. I don’t have an I-tunes account. Amazon.com said they have no record of it and the credit card number is encrypted. However, the credit card number is stored on their database. I did not type in the number. And the number is not stored anywhere on my personal computer. So how else did it get hacked? I don’t have any Apple products, hence no I-tunes account. Had to cancel credit card.

November 12, 2011 at 11:22 am
(203) Friend says:

I got hit too. Cancelled debit cards when a 1.00 charge came through from itunes luxembourg. I don’t have any itunes accounts, but had made a recent paypal purchase through another company. At the same time I get hit by a place called Blizzard.com. But the bank was able to block them. I got hit with a 40$ charge a few days later from itunes – but the bank is filing a claim and I should get reimbursed.

November 14, 2011 at 11:00 am
(204) Jerry says:

Itunes was useless in helping me to address the use of my debit card by some slimebag in Luxembouge. I spent hours calling numbers that were nothing by recorded and computers. I deleted my debit card infor from itunes. When they start loosing money and customers itunes wil solve this problem. I will never use itunes again.

November 16, 2011 at 11:58 am
(205) CVR says:

Same story- purchase showed up on my bank statement from luxmbourg. Seriously PO-ed. itunes gave me a runaround saying they’ll send me some email with a file claim on it….you would think they’d be more serious about their security being completely compromised. @ss holes.

November 20, 2011 at 4:28 am
(206) TBM says:

I have the same problem. Firstly iTunes charges me with 2 euros for song from 0,99, and after i have another charge of 1 euro, but i was not downloading anything since my first purchase. Simply i delete my debit card information, but i’m still watching my bank account.

November 20, 2011 at 10:02 pm
(207) RC says:

My wife’s just been hit with 5 transactions on her itunes account totalling a £231.68 GBP ($366.18 USD), my wife hasn’t used itunes for about 4 months.
I phoned up itunes just to be told to go online support for help which will take between 24 to 48 hours to get back in touch, why can’t you just speak to someone on the phone to sort it out. I think the best thing to do is file a fraud complaint at the bank.
This problem seems to be happening all over the world.

November 27, 2011 at 6:55 pm
(208) Pokerbear says:

I just received notices of two $50 gift cards, and one actually shows up on my iTunes account. The funny thing is that they didn’t appear to use my credit card. They changed the card and changed my billing address to texas. They also changed one number in my phone number. Weird. I took all credit cards off my iTunes account and changed all my passwords to my email and Apple account. Maybe the card they used was stolen…but how did they get access to my iTunes account then? I’m pretty careful about fake emails and websites.

November 28, 2011 at 2:18 pm
(209) Stacy says:

Same EXACT thing happened to me as Pokerbear. It also happened to my roommate. I have only purchased iphone apps for my phone and I haven’t done that in months. I got hit with charges for 2 $50 gift cards and my roommate got hit with one. She also had other fraudulent charges on there also though. I will check if the purchases actually show up in my recent purchases once I get home.

November 30, 2011 at 12:39 pm
(210) michelle hanley says:

Something needs to be done about itunes, my 79 year old mother’s bank account was charged by itunes and the worst thing is that my mom had no money in her account thus putting her account into a negative balance and over the limit fees. My mom only had about .37 cents and itunes charge her account twice in the same month for $1.99, $19.99, plus the bank charges $45 dollars for both over the limit fees and bouncing fees. By the first of the month she cannot pay her bills on time because it is already used up in bank fees and fraudulent charges. Where is the federal government in all of what is right. These companies ripping off poor people.

December 10, 2011 at 1:31 pm
(211) Bill says:

I’m not convinced this is an ITunes problem. In my case, the charges were on a credit card that I had NEVER used with ITunes. Additionally, the charges listed as ITunes do NOT appear in my ITunes account history. This makes it seem like the card number got hacked by someone, and then used to buy who knows what on ITunes.

So there may be multiple problems going on. Some of you get legitimate emails from ITunes about the purchases, which are actually made on your ITunes account, and others (like me) don’t get any communication, or any ITunes history showing the purchases.

December 30, 2011 at 5:30 pm
(212) currency says:

Great post. I used to be checking constantly this blog and I’m impressed! Extremely helpful info specially the last section :) I take care of such info much. I used to be looking for this particular info for a long time. Thanks and good luck.

January 2, 2012 at 11:22 am
(213) Praveen says:

I have seen many comments here. Some blaming iTunes and some not. I can confidently state that it is a problem with iTunes. Here is why. I wanted to purchase a song yesterday. I didn’t have sufficient balance with us iTunes where I am registered. I now live in india and am aware that iTunes is now available in india. So I created a new account with another email and provided my cc number. This morning I received an auth alert for 1 rupee or 2 cents. I have blocked my card. Not sure if I should waste my time and money on international calls with apple. However am disappointed with apple and jobs. For all the innovation, apple and jobs couldn’t fix this problem.

January 7, 2012 at 4:15 am
(214) Grace says:

It happened to me at midnight tonight. Received an email from PayPal for iTunes charges. Looked at PayPal acct to find 6 separate charges of 47.78. I immediately opened up a dispute for unauthorized charges with PayPal. I had $80 in my PayPal acct. so the rest was billed to my credit card. I checked my iTunes acct and found the games that I did not buy. I sent an express email to iTunes to notify them of the unauthorized charges. So now I have to contact my bank in the morning to open a case. I’m seriously thinking of contacting the media, maybe with the awareness of millions of people on the news will open apple iTunes eyes.

January 7, 2012 at 6:27 am
(215) DARIA says:

I am joining the club)). Have just discovered electronic withdrawals from my NEW card. I do not buy from ITUNES – have not used the card for electronic purchases at all. Sums were not big – 5-10 USD average, but lasted for days((.

PS I live in Sebastopol, Ukraine, so it is spreading worldwide obviously((.

По-русски: увидела в электронной выписке по моей севастопольской дебетовой карте несколько не очень больших списаний (5-10-15 долларов) в пользу электронного магазина под названием APPLE ITUNES STORE USD, LUXEMBURG. Ничего у Apple on-line точно не покупала. Что ещё хуже – карта новая, ни в одном электронном магазине ещё не использовалась.

Оказалось, интернет полон сообщениями об этом мошенничестве. В 2010 страдали США и Европа, в 2011 Ближний Восток и Индия, теперь вот к нам пришло. Люди жалуются, что началось с небольших списаний, как у меня, а потом списывают сотни долларов. Причем, похоже, это не карта скомпрометирована, а хакнут банковский сервер APPLE ITUNES STORE.

ПРОВЕРЬТЕ СВОИ СПИСАНИЯ!!

January 9, 2012 at 12:12 pm
(216) Angel_fire says:

I received an email from PayPal yesturday saying I made a purchase to iTunes for $19.99 at 3am. I immediately hit the dispute button and it is now under review. The strange thing is…how did iTunes get my PayPal? I have never purchased anything through iTunes because I had heard about these kinda of charges before. So how is it they got my info and made a purchase? All I can say is thank goodness it was with PayPal because I know they will fight for me. Also, thank goodness it was only for $19.99 and not for $100 like some others on here.

January 10, 2012 at 8:16 pm
(217) Dave says:

I have had the same charges from Itunes but most of them small $1- $2 but have had a few that were in the $20′s I have accused my daughter each time over the last year or so, which she denied, and just forgot about it. This time I am not! There should be a Class Action against I-tunes for this type of fraud!

January 15, 2012 at 11:46 pm
(218) Jeff says:

A Chinese hacker stole my iTunes account (linked to PayPal) and put $150 USD of charges on it.

I never got an E-mail from Apple when the hacker changed my birthday, password and E-mail for the account.

However, I got an E-mail saying that purchases were made to a device that had not previously been used with my account.

I had a high strength (server grade) password. It had been used on another site, so I’m assuming that one of those sites got hacked and they tried logging into iTunes and hit the jackpot.

I may use a password in more than one place, but where were the notifications of these account changes?

January 17, 2012 at 1:36 pm
(219) Nancy says:

I just had this problem, and because it is next to impossible to talk to anyone with iTunes, I called my credit card company and disputed over $1000.00 in charges from iTunes! What on earth is going on??

January 23, 2012 at 4:43 pm
(220) Michele says:

This has nothing to do with iTunes and more to do with someone out there stealing debit and credit card numbers. All the charges on my account were location:beijing. Never been there and never purchased anything from iTunes either. Don’t have an account there unless the people who steal my debit card number made one up.

January 29, 2012 at 11:32 am
(221) RS says:

I had the same thing happen to me, I do not have I tunes linked to my paypal and haven’t purchased from them in over a year, I received a email from paypal for a 9.54 $ purchase, I hit dispute and unautherized any further paypal payments. hope it works, I am thinking that I just purchased a cell phone Item from ebay from china and payed with paypal, maybe that has something to do with it????

February 10, 2012 at 4:44 pm
(222) Stephanie says:

ME TOO!… I got charged three times
49.99 (twice) and 1.00. All from

APPLE ITUNES STORE LUXEMBOURG

February 11, 2012 at 5:47 pm
(223) jan says:

Add me to the list. My son has bought songs ,but only with a card he buys from Wal mart. I to can only speak to iTunes via email. I got it for 200.00. What upsets me the most is i am as poor as they come right now.I have tried to work for two years with cancer until my company let me go. So yes no job and cant afford this. This was our money to eat. God what is this world coming to.

February 27, 2012 at 8:02 pm
(224) Deana says:

Whether or not it is coming from within itunes, it is connected to them somehow and they need to take action. I got it for two charges of 20.00 each preceded by a .10 test and itunes customer service told me that theres nothing they can do becaseu I never had an itunes account. Hopefully Wells Forgo will do something, but I no longer trust the internet anymore at all becaseu I am very safe.

March 8, 2012 at 4:05 pm
(225) Linda says:

I just had a $40 charge from Itunes on my Mastercard. I have not used Itunes since 2009 but I started my investigation with the website. I was told that the representative had good news and bad news for me. Good news was that the charge was for a gift card and the bad news is that it had already been redeemed. I had to cancel my credit card and my credit card company is pursuing the fraufulent charge. You can bet I won’t be using Itunes again……

March 15, 2012 at 12:39 am
(226) Nick says:

Havent made a purchase since December 2011. On accident I clicked on my bank account statement today and noticed I had 5 charges from iTunes equalling $321. I’m in the process of getting it straightened out with Apple. I just can’t get over that as big as a computer company Apple is, that this would still be going on.

March 16, 2012 at 8:11 am
(227) Matt says:

Well the scandal continues.
I had noticed a few times small charges for iTunes Luxembourg but never really thought much about it, although I almost never buy something from iTunes I have now and then downloaded apps, most free but a few with charges and always just thought that’s what it was.
But today I saw on my on-line credit card receipt 2 charges for 39.99euros.

I knew I hadn’t ordered or bought anything like that from iTunes, called my credit card company for more information but they couldn’t help so went straight to my bank.
I have had to cancel my credit card and make a fraud report , but at least I will get the money back and hopefully it won’t happen again…

I have also gone into my account details on iTunes and removed any saved billing information…..

March 19, 2012 at 1:05 pm
(228) Courtnie says:

Today I found these charges in my bank statement: Pre auth APL*APPLE ITUNES STORE LOC: 866 -712-7753 CA” totaling $53.10.
“Pre auth GOOGLE * LOC: CC@GOOGLE.COMCA” for one dollar.

It shows I haven’t purchased anything from iTunes in months, so I don’t believe my particular case is actually Apple. I also haven’t had my credit card on file on iTunes in a few months as well, but it definitely was on there at some point. I believe, as another person does above, that a seller on ebay from whom I bought stole my credit card information somehow through paypal. I bought a few 0.99 beads last night from a few sellers in China and Hong Kong, and today I received these charges, which is very similar to a few posts above. I won’t use ebay again, ever. I’ve put a hold on my card, and I’m about to head to the bank to file fraud charges and get a new card.

March 20, 2012 at 6:23 pm
(229) Apple Customer says:

Watch out for ‘Apple iTunes Store Luxembourg’ charges! My charges totaled $416.00. Come to find out Apple does NOTHING when someone enters a card into iTunes that is already another users card number. Very disappointed in iTunes on this and prob will never do business with them again.

March 23, 2012 at 12:09 pm
(230) John says:

I just got a few charges from itunes store. I don’t even own a apple. You can not contact Apple. I think it’s a bunch of bull Apple allows this to happen and doesn’t even give you any information about the charges on your own card. i’m contacting every news center I can about this. Apple if your listening. Respond……….

March 25, 2012 at 8:33 pm
(231) Josh says:

F#CK YOU APPLE. 40.00 charged yesterday. I got them to reverse it once before, but that involved hours and hours of time on the phone

March 26, 2012 at 9:46 pm
(232) Jeremy says:

This isn’t apple doing this. I got hit on a card I don’t use on the interweb even iTunes. the crook uses the itune name as a coverup. So when you see iTunes, you think,oh maybe I did that and forgot about it. Or maybe I was drunk… Oryou’ll blame apple…that’s how it works.

March 28, 2012 at 3:54 pm
(233) joe says:

On Mon Mar 26, 2012, my MasterCard was charged by Apple iTunes for $105. I have never used iTunes.

The bank alerted me to suspicious activity. It was. And they closed the account and sent new cards via overnight delivery.

March 30, 2012 at 5:18 pm
(234) Vikki says:

Same thing happened to me just yesterday while I’m away on vacation. After being placed on hold a lot with Apple iTunes I was finally transferrd to Apply security who discovered two bogus acoints linked to my card number and he found the charges listed on their purchase activites. He assured me he would refund the money, invalidate the bogus accounts and not allow any purchases with my card number. He gave me his name and a case # to reference. My charges appearedas Luxbourg as well. I have since changed my acct password. I also contactedy bank. Fortunately, there is a TD bank where I’m vacationing. I filed a dispute, went ito a branch and canceledy current card and they reissued me a new one on the spot. So, these scammers will be disappointed when there next purchase on my card is declined! Luckily, I was only hit for a little under $300.

March 30, 2012 at 5:20 pm
(235) Vikki says:

Sorry for many typos….on iPhone and hate this keypad!

April 3, 2012 at 4:36 pm
(236) B.D says:

I had 10 charges in the amt of 47 and 55, never ordered or did buisness with these company, i immediately called my bank obviously someone is using your cc info and buying things off with your info, we booked a hotel thru kayak and noticed this happened right away

April 4, 2012 at 5:16 pm
(237) Sharon says:

I was just contacted by my cc company. Eight charges for $49.99 to my card, but I do not have, and never have had an itunes account. As someone else said, these charges obviously have nothing to do with itunes – just someone using the itunes name on their fraudulent charges.

April 8, 2012 at 12:02 am
(238) James ark attorney says:

Everyone on this site is barking up the wrong tree for results. While apple should be more proactive, the real problem is that the u.s. Gov and foreign gov have all failed to aggressively prosecute and track this crime. Low wage people at restaurants and other places are selling your info or Internet criminals are getting it using clever viruses. It will get worse until and unless everybody on this site gets on their congressman and senator websites and demands extreme aggression from and more funding for international law enforcement. Your reps WILL listen. It will surprise you.

April 8, 2012 at 10:01 am
(239) Laura R says:

My Visa card was hit by Apple Itunes Merchant 4735 for $43.19 on 4/4/12 & on the same day I purchased the same dollar amount through Paypal.

April 17, 2012 at 5:29 pm
(240) J says:

Just checked my statement. Came across two $50 dollar charges from this phony ITunes scam. I hope these people are caught and thrown in the slammer until they rot.

April 21, 2012 at 6:01 am
(241) Arie says:

My wife just received 2 sms from her bank informing her that 2 purchases has been made from iTunes US with total amount USD120 using her credit card.
My wife never had any apple device.. let alone having iTunes account.

April 21, 2012 at 4:02 pm
(242) KT says:

I just had 2 charges (20 min apart) totaling $100 from Walmart for electronic iTunes gift cards this morning. I canceled my card…tried contacting Walmart too, be the call was automated so I emailed them and received an automated response. Frustrating!

May 25, 2012 at 10:47 am
(243) KA says:

It’s not itunes – it’s only made to ‘look’ like itunes on your credit card account. My company’s corporate card was hit and there isn’t, (and never has been), an itunes account linked to it. And no, it has never been used to buy a gift card either.
These are credit card number hackers, they guess at numbers and hide their trail through legit sounding merchant sites.

May 29, 2012 at 1:42 pm
(244) Jim M says:

In the last few weeks I’ve had 6 charges appear on my visa that is linked to my itunes account. Amounts from 40 to 105 dollars and all from “itunes store”. Checked my and my wife’s itunes accounts and no purchases remotely close in timing or dollar amount.

From the above posts I’m not sure if that’s where they got the number but I’ve done the following:
-disputed and had the charges removed by my CC company
-removed my CC info from itunes. In future I’ll fund it with a gift card w a relatively small dollar limit
-cancelled the card and had a new one re-issued w a diff number

If anyone has any other suggestions for preventative measures I’d appreciate hearing them.

June 1, 2012 at 2:13 pm
(245) Kathleen says:

Two days ago I noticed I had charges on my checking account ranging from 3.95 to 11.00, for a total of $100 in charges. Luckily I was scrolling through my account searching for a cancelled check & caught all of these. My bank immediately cancelled my debit card, refunded my money, & “settled” the matter in just 24 hours (this is PNC). It must be a known scam for them to settle it so quickly. I’m not sure iTunes is the culprit–I use a different card for my iTunes, but last week bought something online for my son from a Lego site & I’m wondering if my credit card info was “captured” then. Anyone trying to contact iTunes–call your bank or credit card company instead–they are the ones who can deal with the matter.

June 5, 2012 at 12:58 am
(246) jem says:

i am currently in the process of trying to get my money back through usbank through their fraud prevention center.

$107.61
$43.00
$32.23

was stolen from me through “apl apple itunes sto.” funny thing is i have fake information in itunes with no credit card info. i havent bought anything in years from itunes and none of these charges show up on my history in itunes. these prices dont even match the .99 cent pricing. if you are to buy something through itunes it usually ends with .99. so if i where to buy 109 items for .99 it should be 107.91 not 107.61. the pricing is off to the pricing scheme in itunes.

June 13, 2012 at 5:32 pm
(247) Brian says:

6/10 $107.99 apple itunes store… don’t even have an itunes account so they are getting credit info from somewhere else. Trying to contact apple was… frustrating. Bank was very helpful though.

June 20, 2012 at 10:15 am
(248) Lori says:

2 charges showed up on my bank statement, both from Itunes !!!!!!! 1 for $53.49 and the for $10.68

This has got to stop.

Didn’t realize what an issue this was until I googled and found all these complaints. wow!

July 3, 2012 at 10:03 am
(249) steve says:

had 2 charges show up on MC FOR $220,bank contacted

July 5, 2012 at 9:14 pm
(250) Website says:

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July 9, 2012 at 3:53 am
(251) debt relief Singapore says:

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August 12, 2012 at 10:41 am
(252) Delia says:

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October 23, 2012 at 7:34 pm
(253) Diana says:

My boss in Mexic City is having the same problem. In the last few months he had several charges per month, they appear on his AMEX card and it was just after his son made a purchase with this credit card, that is not linked to any itunes account. Amounts from 29 to 49.98 dollars and all from “ITUNES MUSICUSA ITUNES CUPERTINO”.
I think is a

October 26, 2012 at 7:15 pm
(254) Pam says:

Just got my statement today, 9 charges totaling $140 showed up. Itunes said “whoever” bought gift cards and has already redeemed them. I have not used this card at all for Itune purchases. They told me there was 3 accounts under that card.

October 30, 2012 at 7:57 am
(255) Bonnie says:

Just notified my bank’s fraud dept of 9 charges from iTunes today! All for the exact amount.

November 1, 2012 at 3:38 pm
(256) Ann says:

Personally I removed my CC from iTunes over a year ago and just load it up with pre-paid cards as needed – but I am here to tell a story about my mother; she let one of her grandsons use her iPad to play a free game and got hit with a 5,000$ charge for ‘credits’. After her bank notified her she called iTunes and they reversed the charge; apparently it was a software ‘bug’ in the game. She still lost a couple of hours of her time getting this fixed – another reason NOT to use a CC in iTunes.

November 14, 2012 at 12:04 am
(257) not a chance says:

This has happened twice (the 2nd time being tonight). Tips
1. NEVER use your debit card online.
2. Always use 1 credit card for online purchases and 1 for other. That way you know if the weird gas station you went to last week is the problem. Keep that online card at home–don’t ever use it elsewhere.
3. Set-up you cards with fraud alert and purchase alert. Say anything over 50. Pick an amount where FEW charges in your life other than the grocery store and some big purchase that would cost over “that amount.” For some that’s 50. It provides spouse accountability too. Super funny to talk about!
4. Check your fraud policies. We will stick with our purchase cards being chase related bc they have OUTSTANDING customer service when it comes to fraud–so does American Express. They are not AT&T for sure. I like the idea of paypal not the hassel for this reason.
5. Keep a third card for emergencies. Credit card companies don’t mind you having multiple cards with different numbers (we have 2 with the same company but different numbers & use debt only in person expenses).
6. dump cookies in your browser regulary; get a addon/button for blocking scripts that run embedded to your stuff (I turned mine off for a couple of days)

7.don’t leave your computer on overnight (put it in sleep);

I shop 90% online. This is my first fraud charge and I know reasonable know how they could’ve got my number. Last year we had one on the “inperson” card. We knew exactly who was the problem so we turned that in. The control they have is what you give them. Take control.

November 15, 2012 at 2:46 pm
(258) Pea says:

I just found 2 $20 charges on my cc from “APL*APPLE ITUNES STORE 866-712-7753, CA 950140000 US” and a $1 pending auth all from 11/13/12 transaction date. I just submitted charge disputes to my cc. Hopefully this will not cause any big hassles to get these charges wiped out. Damn thieves!

November 22, 2012 at 4:56 pm
(259) DesertSun says:

Three years of comments reporting iTunes frauds!

In that amount of time, Apple has come out with three OSs, two iOSs, two versions of the IPhone, new versions of the iPad, etc., etc.

And yet, it can’t secure its customers iTunes accounts.

Talk about getting your priorities wrong!

November 25, 2012 at 8:57 pm
(260) Chris says:

This happened to me this weekend. I suspect that once I downloaded an iPhone app for fast food around town, someone got into action. By the time Saturday was over, 2 $20 charges had appeared; Visa fraud alert called to notify me. If iTune or any app developer is connected to this scam, why hasn’t any charges been brought?

December 1, 2012 at 3:22 pm
(261) Jon says:

3 unauthorized charges on my Amex, $10, $10 and $21.xx from ITUNES MUSICUSA ITUNCUPERTINO CA , logged on to my iTunes account found no purchase was made, dispute the charges and hope this will stop. I really wanna found out how the thieves got to steal my CC# and and iTunes password to make purchases. dame!!!

December 3, 2012 at 10:32 am
(262) Barb says:

I have 2 $20 charges from iTunes on my US Bank credit card, plus mulitple others that my credit card company declined. THIS CARD HAS NEVER BEEN ASSOCIATED WITH AN ITUNES ACCOUNT. Plus two other fraud transactions — one from a month prior to when the iTunes charges occurred. Check your transactions closely! I live in Missouri but the first fraud/non-iTunes transaction occurred while I was in California. Weirdly enough, my ex-husband in CA had fraud iTunes charges also.

December 4, 2012 at 9:45 pm
(263) Rahim says:

iTunes charge me $37 dollars for nothing. I didn’t purchase anything. When report to iTunes thy push me to banker when I go to banker thy push me to iTunes. Finally I regret having iTunes account.

December 12, 2012 at 6:09 pm
(264) CD says:

Apple iTune could care less if you are a victum of this fraud. I have never owned nor I ever dnownloaded anything from itunes yet a $89.99 charge occured. The agent at Apple said that my name is associated to an account from 2003. For a company on the cutting edge they suck at security.

January 2, 2013 at 2:55 am
(265) Anonymous says:

I just got charged over 50 dollars around New Years. Immediately called bank to lock account and now just seeing if I can reverse the charges.

It just seemed so strange because there is NO possible way someone has my information to make a charge to Apple Itunes. : / Wtf is going on?

Never had an Itunes account, and there’s no way my CC was associated in such a way to be stolen. Uhhh… wtf. I’m very careful too, so someone is messing up here. Either a big company is having a huge leak, apple is allowing some type of weird ‘random software brute force’ hacking going on, or someone is swimming in stolen data.

January 9, 2013 at 1:12 pm
(266) Mit Fam says:

I just login my cc account and find there are 4 charges from
Sale 1/2/2013 1/3/2013 APL*APPLE ITUNES STORE -10.89
Sale 1/2/2013 1/3/2013 APL*APPLE ITUNES STORE -17.41
Sale 1/2/2013 1/3/2013 APL*APPLE ITUNES STORE -11.97
Sale 1/2/2013 1/3/2013 APL*APPLE ITUNES STORE -31.57

I am not an Apple fan, and don’t have apple device. What do people normally do when this happens? I never has this kind of experience.

Please help!

January 18, 2013 at 2:52 pm
(267) Darlene Hiler says:

I just found a bunch of fradulant charges from November on through January. What really galls me is it started on the day I was at my father’s funeral! These people are without any morals.I worked hard for my money & it seems these idiots have nothing more to do but steal for others.

January 20, 2013 at 7:58 am
(268) Terry Troupe says:

LOL this is still happening in 2013….yet when you contact Apple iTunes they just act like it’s no big deal and they tell you they are not going to investigate it…I guess because they are making money off of the fraudulent CC use…I think that I see enough posts on this site alone to make a really good class action lawsuit

February 1, 2013 at 2:47 am
(269) Ankur Arya says:

This just happened to me yesterday, Thanks to this site I found out there are plenty more such cases. I would like to also mention that this is was a case from India

February 8, 2013 at 11:53 am
(270) Bobby says:

If you think about it it could be someone who works at i tunes! If you get fraud charges stop using i tunes and maybe they would find a way of stopping this instead of leaving it to the card holder. They will not take blame because they would have to refund the money and that would be considered a loss to them.

February 12, 2013 at 10:04 pm
(271) Sherrie says:

I just discovered 3 charges of 108.23 on my bank statement. I called the I-Tunes customer service number. They told me they could not help me, but that they would pass the information on to the person that could help me and they would get back to me via email within 48 hours. I told them that was not accecptable. Then I asked to speak a supervisor. The supervisor came on the line. She asked me to verify my information, and then told me my debit card had been hacked. She said, they had ‘all my information, including, name, address, CC number and 3 digit security code” She told me that they would credit my account back the money. She said it would take up to a week to get the money back in my account. Now, I just wait to see if I get the money back.

February 27, 2013 at 7:19 pm
(272) Allison says:

I got 2 charges from ultimate-guitar.com. The first was for $2.99, and the second one is pending at $1. They were a week apart. I just called and closed my card. I’m lucky to have seen it before the big charges started coming in!
I checked and ultimate-guitar.com is a legit website that sells apps for your iphone, but my charges were not from itunes. These charges were on my debit card that I have never used online before.

March 11, 2013 at 12:43 pm
(273) Anonymous says:

So for all of you that are thinking Apple is responsible for your credit card becoming compromised, you’re wrong. When someone hacks your iTunes account, they cannot just use your card. They have to verify the 3 digit security code and typically security questions to be able to make purchases with your card.

What this means is, if someone has been able to use your credit card on iTunes, then they acquired your credit card information and email address login from elsewhere (which is very common).

Apple iTunes is able to see when the purchase was made and what device is what purchased from. Too often do people try to pull a fast one and claim they are victims of fraud, only for iTunes advisors to say “oh really? We can see the purchase was made on X device, where you have been making purchases for the last year, month, etc”.

Your inability to keep your information safe online is your own fault, not Apples. Stop clicking on fake emails, stop going to porn websites and start being responsible.

Contact your bank for help, not Apple. This is your own fault.

Sincerely,
Apple iTunes Senior Advisor

March 28, 2013 at 9:25 am
(274) Karen T. says:

I am shocked iTunes has been charging me over $200.00 every month without making a purchase in the past two years. Citibank says they are not responsible and that they can’t help me with a dispute. Help me find a way to get my money back by credit has been destroyed, these constant charges kept on bringing my account into a negative status. I got penalized with $34.00 dollars each time the account went over. I was penalized almost everyday up to $68.00 dollars a day. Now I can’t even buy a house I have no credit. Who can I ask for help. Somebody please tell me what to do:(

April 5, 2013 at 2:39 pm
(275) mad ipod owner says:

i got a itunes charge of 99 cents for a app that still says 99 cents i know its a scam so i went to the ic3 and visited ic3.gov

April 17, 2013 at 10:08 pm
(276) Maylene says:

This is my recent problem.
I am charged 13,771.74php by apple itunes store-usd itunes.com.
Its 333 usd over within just a month. Crazy right? How can this be? Is there any app that cost 110usd? What kind of app is that? I already spoke with the cc bank company and asked them to give me the breakdown(itemized/in specific)but they just answered me “we don’t have coz apple itunes never forwarded us, just the credits u made”.
I never purchased such high priced apps or games. Im pretty sure of that! The most priced app i ‘ve downloaded only cost 6.99usd, the least was 0.99. This is just too much.. This is so unrighteous!
Anyone ,please help me how to contact apple itunes?

April 30, 2013 at 7:19 am
(277) Alistair says:

I’ve been hit by the same thing, Apple have billed me for two items that I’ve never asked for and didn’t make:
26 Mar 2013 APPLE ITUNES STORE-GBP ITUNES.COM LUX 12.48
26 Mar 2013 APPLE ITUNES STORE-GBP ITUNES.COM LUX 12.97

Called my bank and they are investigating. This card is not registered with Apple and is for business use only. I eventually got my bank to put a block on all charges from Apple. I had to agree to a load of conditions but I hope that its worth it.

Best advice I heard was to delete your details from Apple and if youI want stuff from Apple use a gift card. – much safer!

May 1, 2013 at 7:51 pm
(278) Daniela Gonzalez says:

I don’t even own an itunes account and yet there is a charge in my bank from it. What do I do then?

June 13, 2013 at 9:24 am
(279) Nara says:

4 years on and it is still happening. Added my card last night and today see a charge for the $1. This is truly despicable and iTunes has definitely got a hacking problem. Sadly it still hasn’t been resolved either. I never received any documentation for the charge and checked my account tonight. Low and behold charge made. Canceling my card and I only received it recently. iTunes is so disappointing and obviously need to upgrade their security system.

June 14, 2013 at 12:24 pm
(280) APPLEJACKSWITHU says:

I got a bill for $50 in January. Have been trying to straighten it out
since that date. Finally called Apple and asked how the charges
went through. They still don’t require the security code on the back
of the card to be used. I asked what information that they had on the charges and they responded that they saw the charges but could not give me any additional information unless I was a law enforcement agent.

3 transactions totaling $50 bucks. And, they can’t tell me where the charges came from.

Apple sucks, and I will join a class action suit if necessary.

June 14, 2013 at 8:17 pm
(281) AncientWoody says:

I’ve gotten two charges on the same date in May and June and my cu was extremely helpful in refunding the charges + blocking future ones… their regional vp wants to meet with me and learn more about the problem to protect other members… might start blocking all iTune charges until they provide better protection for their members.

July 1, 2013 at 9:23 pm
(282) Eric says:

I allowed a young girl to set up an iTunes account with my credit card, and supposedly to prevent any billing on my credit card, we bought her Prepaid Cards at Walmart for itunes. As soon as the Prepaid Card ran out, they immediately started billing on my credit card, exactly what I didn’t want. They ran up about $170 ran up in only a few days. Thankfully my HSBC Credit Card FRAUD DEPARTMENT called me to alert me to the situation. Otherwise Apple would have maxed out the card, causing severe credit issues for me. I am under contract to buy a house, so this is all a nightmare. Last thing I want is credit problems.

It was very difficult to get help from Apple on this. I finally called 1800-692-7753 and kept saying “customer service” until a real person answered. Got transferred twice and finally reached Maxwell, a Senior Advisor. Our call got disconnected and he even called me back. He pledged to reverse the charges on my credit card. We removed the credit card from their system, so now the girl will have no Apple iTunes except by the Prepaid Card. He was professional and pleasant to deal with. Hopefully it will all work.

July 12, 2013 at 9:08 am
(283) Tim says:

Been hit continually with these charges…requested my bank to block them but I received a rash of them this past week totalling over $100. This has to stop but what can we do?

July 19, 2013 at 12:25 am
(284) Christine gray says:

This is the second time this has happened to me. The first time I did not even have an iTunes account. It was the same checking account both times. It is a business account and I do use my card a lot online to order things for my business. There is no way around this for me to get the items needed to make my products. Obviously one of them has a problem with hacking. This account has never been in any way used on or linked to iTunes. Since this is the second time it has happened my bank will not issue me another debit card and I have to change banks for my business account. I would just like to find out how my information is being gotten ahold of by these people so that I can prevent it from happening a third time. The only websites that I have used this card on we’re to purchase ingredients for natural cosmetics and it is linked to PayPal. Any ideas?

August 20, 2013 at 12:04 am
(285) Debra Clifton says:

The charges on my bank statement all say “APPLE 1 INFINITE LOOP 866-712-7753 CA” and even though they’re no where near the amounts of others, they still are not authorized!!! This is crazy!! I am deleting everything with the iTunes logo, closing my bank acct & opening a new one!! I am disabled & live off $463.00 A MONTH!!! COME ON APPLE,
WTF???

September 17, 2013 at 12:56 pm
(286) Gary Randall says:

In response to (273) . What an attitude. All the people on here pay your wage you moron. If your attitude reflects Apples attitude to their customers then its no wonder that Samsung is eating you alive. Why don’t you be a bit more honest with the people here about about Apples version of these frauds. I personally think there is a bit more to this than Apple is letting on about. I ask you this Mr ITunes Manager, does any of the money illegally removed from these peoples credit card accounts end up in the Apple bank account ??? Maybe one day we will all find out…………

September 30, 2013 at 4:14 pm
(287) Sandra says:

This just happened to me as well. I noticed an $8.95 charge on my VISA account. Actually I had made a number of iTunes purchases recently, but this was not one of them. iTunes was good in reversing the charge, but at the end of the day I have to go through the hassle of cancelling my credit card and all that entails. I feel certain that my credit card information was hacked through iTunes. Not long before I downloaded a free app for my new iPad, somehow I think it’s connected.

In their e-mail, iTunes customer service said “the iTunes Store does not provide any account information―including account activity and personal information―without a subpoena. We do this for your protection.” They should add to that statement … and the crooks!

Not surprisingly they also won’t admit their system of retaining credit card information that is ripe for the picking of hackers is at fault … “As to where it was stolen, we can’t conclude that it was or it wasn’t from iTunes store since the person who did it created a new account. If that person was able to get the information thru your account, chances are, they would have used your account to make purchases instead of trying to create a dummy account.” My question is if someone got hold of my credit card information, why the h*ll would they use it to purchase something as trivial as an 8.95 whatever from iTunes.

Anyway, I for one won’t ever use a credit card with iTunes again. In fact, I’m debating never using iTunes again period.

October 20, 2013 at 11:53 pm
(288) cat says:

My close friend recently had itune charges thru her nephew’s ipad of about $200 dollars! Some are repeated apps! She email itune for all the unauthorize charges. And no reply but 1 refund of $14.99. Anyone that can give her advice to recover her money. She had to close that debit card and possibly inccured over draft fees

November 3, 2013 at 6:26 pm
(289) Diane says:

I just noticed a charge on my credit card from iTunes for $15.99, and no one in our household has an iphone or shops for iTunes. From what I’ve heard, I believe this small amount is to test the account to see if it is legit or not…I DON’T THINK SO SCUM BAGS! I called my bank immediately, put in a claim and closed my account. Why can’t’ these low lives find jobs and buy their own things instead of being parasites. Hope the bastards rot in HELL for doing this to innocent, hardworking people! I blame my bank. They should have a more secure system put in place to prevent white trash from hacking into our accounts!

March 21, 2014 at 4:04 am
(290) Jev says:

Its happening everywhere. Local Cards & International Cards. I got charged for USD 1 then followed by USD 99.99. But surprisingly I’ve no account with Apple I-Tunes Stores / SItes. When i called the banked they were puzzled too. As I’ve never purchased anything trough my credit card. It was shocking totally. Something has to be done about this matter. I’ll launch a report with MCMC Malaysia today.

April 4, 2014 at 3:31 pm
(291) Karen Bostrom says:

I thought I was the only one getting nailed. There’s no way you can communicate to Apple Itunes for any recourse. My unauthorized charges started at small amounts and in the last month have been running at $30-$50.00 per day on some days and I just went to the bank and closed the account, that should do it.

April 8, 2014 at 3:23 am
(292) Lee says:

I was just charge USD0.99 seven times!!!! i never use anything apple or itune. I just call the bank who ask me to submit dispute form and change my card. This is worldwide money suckers!!

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